Snr Helpdesk Officer
CurrentProviding a first point of contact for our diverse range of customers in this buys Government agency. Conduct first / 2nd level Service Desk support, providing in depth troubleshooting and analysis to identify root causes of problems across a Microsoft based environment. Also provide first class customer service and adhere to strict ITIL frameworks, detailing all issues in our ITSM tool. Undertake complex on-site IT problem resolution, including software installations and hardware configurations and new systems configuration and installation. Provide ad-hoc minor training and support services. Ensure the accurate recording of problem incidents and work requests, and assist in the provision of related statistical reports to management. Ensure compliance with Equal Opportunity, Occupational Health and Safety and other legislative requirements.