Simon Stuart Email & Phone Number

Manchester Area, United Kingdom

Liverpool, United Kingdom

Strategic and day to day operational management of a Grade A commercial property with an annual service charge budget of £1.2m. Occupiers consist of blue chip and government organisations. Achievements and responsibilities include • Completed and review of PPM, on-site security, cleaning and waste management schedules and procedures.• Developed and trained front of house staff to improve customer service delivery • Managed on-site projects totalling £300,000 of capital investment including a refurbishment to main reception, installation of high level external signage, new access control system and an office refurbishment• Designed and implemented a building environmental performance dashboard for tenants and visitors• Procured and developed partnerships with suppliers• Sourced and developed an electronic visitor management system with touch screen interface, implemented across M J Mapp’s sites• Member of M J Mapp site sustainability support team• Scored 93% customer satisfaction rating with occupiers regarding my on-site performance • Service charge setting and reconciliation

Hexagon Tower

Achievements and responsibilities within current role include • Management of a team of 17 site staff, providing M&E, catering, reprographics, chemical handling, H&S, front of house and postal services • Development of Social and Environmental policy • Development and role out of client branding across UK portfolio• Source and implement new technologies in IT and customer engagement • Procurement and review and service partners• Full review of operational structure and policies to ensure regulatory compliance is adhered to at all times• Setting and management of operational budget of £3m• Building refurbishment project team member advising on design, implementation, H&S, M&E and soft and hard support services – cap ex value to date is £8m• Client-side asset management and advice• Service delivery of M&E and fabric PPM management schedules• Lease queries and letting negotiations, terminations and regears• Contract and lease dispute resolution• FM strategy, procurement and contractor management • Set budgets for all hard and soft service operations and projects, including a 5-year asset management plan• Contract management, procurement and performance evaluation• Re-writing and implementing new asbestos management and fire strategy plans• Update of site H&S registers and records – hard copy and CAFM systems• Emergency planning and tenant BCM co-ordination • Service and compliance delivery to extremely high standards• Business rate management and queries• Delivery of ISO 14001:2015 and 9001:2015 compliance • Adhering site is compliant with relevant Environmental and Waste regulations• Monitoring of site power consumption and implementation of energy saving projects

Hexagon Tower

Manchester, United Kingdom

Liverpool

Specialising in Records Management, Systems Developement, Service Delivery, Customer Support, Facilities Management, Space Utilisation, Line Management and Staff Development, Project Management, Health and Safety.

Liverpool

Line mangement, systems development, process writing, KPIs and SLA driven operational experience, service delivery, postal systems, hard copy and digital records storage, scanning solutions and project management, medical reports and medical records management and contract management

System developement and adminstration, hardware and software support, face to face and telephone user support, contract management, document writing and training delivery.

Nebosh National General Certificate In Occupational Health And Safety, Health And Safety, Pass

Gnvq Level 3 Advanced, Business Administration

Education record