Simon Sutton Email & Phone Number

Possible summary:For over three years, I have been leading a team of dispute resolution officers at Energy and Water Ombudsman Queensland (EWOQ), an independent body that helps customers and providers resolve complex and escalated complaints in the energy and water sector. We handle more than 10,000 cases annually, delivering fair, impartial, and efficient services to the parties involved.I have a strong background in law enforcement, with 15 years of experience as a police officer in the UK and Australia. This has given me a comprehensive knowledge of public safety, dispute resolution, and strategic planning skills, which I have successfully applied to achieve corporate goals, such as improving customer satisfaction, reducing case durations, and increasing staff engagement. I also enjoy training and mentoring new and existing team members, sharing my expertise and best practices in a variety of dispute resolution skills. My mission is to foster a culture of excellence and collaboration within EWOQ and to communicate effectively with stakeholders at all levels.