• Provide 24/7/365 IT Security incident response services• Managed SOC team; consisting of contractors and full time employees• Review and implement mitigation plan and strategies from root cause analysis findings• Manage vendor relationships such as MDR, SOAR, MSSP• Cybersecurity roadmap planning• Oversee Privilege Access Management from Varonis and CyberArk. • SIEM alerts for PCI and non-PCI: ArcSight, SumoLogic, LogRhythm

• Firewall compliance review and audit (Palo Alto Networks, Cisco ASA, Tufin)• URL Filtering review and assessment (zScaler ZIA, Palo Alto Networks)• Develop, update and review security policies and standards• Review Server vulnerability and compliance reports; provide subject matter expertise on server hardening based on CIS Benchmark controls• Perform Threat Risk Assessments (TRA) and Business Impact Assessments (BIA)• Analyze security controls and identify PII, PIA… Show more • Firewall compliance review and audit (Palo Alto Networks, Cisco ASA, Tufin)• URL Filtering review and assessment (zScaler ZIA, Palo Alto Networks)• Develop, update and review security policies and standards• Review Server vulnerability and compliance reports; provide subject matter expertise on server hardening based on CIS Benchmark controls• Perform Threat Risk Assessments (TRA) and Business Impact Assessments (BIA)• Analyze security controls and identify PII, PIA, PCI-DSS• Familiar with ISF (IRAM2 tool), NIST, ISO standards• Review SOC Type 1 and Type 2 reports• Conduct, sustain and maintain PCI-DSS compliance.• Create and maintained BCP plan for Security team• Assisted in development of Cybersecurity Incident Response Plan along with associated playbooks, member of the Incident Response team• PKI management• Worked with SOC to oversee security related incident response activities• Oversight of SOC Processes including Vulnerability Management (Qualys) and Incident Detection (MS Defender, Symantec, SIEM and IDS/IPS technologies)• Technology used; CyberArk, Oracle Identity Manager, SailPoint, Okta• Created Patch Management and Vulnerability Management program Show less

• Provide on-site, remote and over the phone L2/L3 support• Manage IT infrastructure in multiple client sites, liaison with internal, third-party IT contacts and vendors• Setup and install of Windows Server 2008 R2, 2012: DCs, File Servers, DNS and DHCP servers• Installation and administration of Exchange Server 2010• Administer Virtual environments/platforms such as Hyper-V, VMWare ESX, MS Virtual Server• Configuration and monitoring of perimeter firewall and hardware spam… Show more • Provide on-site, remote and over the phone L2/L3 support• Manage IT infrastructure in multiple client sites, liaison with internal, third-party IT contacts and vendors• Setup and install of Windows Server 2008 R2, 2012: DCs, File Servers, DNS and DHCP servers• Installation and administration of Exchange Server 2010• Administer Virtual environments/platforms such as Hyper-V, VMWare ESX, MS Virtual Server• Configuration and monitoring of perimeter firewall and hardware spam appliances (SonicWall)• Maintain and support IPSec tunnels for clients• Symantec Backup Exec administration on iSCSI, RAID, NAS, Tape and SAN backup media• Configure and deploy Cisco switches, wireless bridges, and WLAN devices• Manage Activate Directory in multi-site environments with DFS replication topology• Hosted Exchange support: Office365• Setup and configured Cloud servers: Microsoft Azure• Break/fix support, incident tracking and management via internal ticketing system• Endpoint management and automation via N-Able product technology Show less

• Provide on-site, remote and over the phone support for a user base of up to 300 users• Manage IT infrastructure in multiple client sites, liaison with internal and third-party IT contacts• Setup and install of Windows Server 2003 and 2008 DCs, File Servers, DNS and DHCP servers• Installation and administration of Exchange Server 2003, 2007 and 2010• Administer Virtual environments/platforms such as Hyper-V, VMWare ESX, MS Virtual Server• Management of Terminal Servers and… Show more • Provide on-site, remote and over the phone support for a user base of up to 300 users• Manage IT infrastructure in multiple client sites, liaison with internal and third-party IT contacts• Setup and install of Windows Server 2003 and 2008 DCs, File Servers, DNS and DHCP servers• Installation and administration of Exchange Server 2003, 2007 and 2010• Administer Virtual environments/platforms such as Hyper-V, VMWare ESX, MS Virtual Server• Management of Terminal Servers and thin clients• Trend Micro and Symantec corporate antivirus deployment and administration• Configuration and monitoring of perimeter firewall and hardware spam appliances (Watchguard, Barracuda)• Symantec Backup Exec administration on iSCSI, RAID, NAS, Tape and SAN backup media• Support for Cisco switches, wireless bridges and WLAN devices• Blackberry support and BES/BIS administration• Manage Activate Directory in multi-site environments with DFS replication topology• Break/fix support and incident tracking & management (Remedy ITSM)• MS SQL Server 2005 support• Ghost imaging of laptops and desktops• Office 2003/2007/2010 and Outlook 2003/2007/2010 troubleshooting• Cisco and Watchguard VPN support• Network printer and scanner installation and support Show less

• Building computers from component parts, updating BIOS and other firmware.• Rack mounting servers and other computing equipment.• Attaching and labeling network, KVM, and power cables in accordance with network diagrams.• Troubleshooting, repairing, and replacing servers and other computing equipment.• Receiving, unpacking, and inventorying equipment from vendors; asset tagging and CMDB• Rebooting, logging-on or performing other basic support services for our… Show more • Building computers from component parts, updating BIOS and other firmware.• Rack mounting servers and other computing equipment.• Attaching and labeling network, KVM, and power cables in accordance with network diagrams.• Troubleshooting, repairing, and replacing servers and other computing equipment.• Receiving, unpacking, and inventorying equipment from vendors; asset tagging and CMDB• Rebooting, logging-on or performing other basic support services for our customers.• Cable installation: Fiber (SMF/MMF), Copper (Cat 5e/6), Patch Panel (Copper/Fiber Frame)• Configuring iLO/DRAC, Cisco Switches & Routers.• Performed Fluke and Light meter tests.• Logging and tracking activities in a ticketing system.• Speaking directly with customers or vendors on service issues.• Handling removable media such as CDs, DVDs, tapes.• Responding to miscellaneous requests from internal group Show less