Simon Tan Email & Phone Number

Shanghai, China

Shanghai City, China

Marketing aspect: • Marketing events: Prepare marketing materials incouding literature, catalogue and gifts to support sales & distributors meetings and seminars in China and Asia, including the 4 brands’ companies of IST: GMI, SIMTRONICS, DETCON & OLDHAM;• Trade show: Lead and participate trade shows with or without distributor partners in China and Asia countries: • Website: Manage and maintain company website; Ensure quantity visitors per day/month, and make sure our website is up-to-date; • Advertising: Communicate with media and magazine companies about the Advertisement: • Translation: Support the oversea team on documents translation; Proof-reading; Contact with the translation company and print vendor for the marketing material preparation and payment arrangement;• Report: Weekly, monthly and quarterly sales report, sales analysis, backlog report and backlog analysis; • Marketing project: to know the landscape of fixed product industry in China, marketing segment in terms of value and products, who are our competitors, marketing share, sales revenue, challenging products; Customer Service aspect• Sales orders: Support China and Asia on CS for internal sales tasks; 4 brands’ orders are processed in China office; on-time delivery is one of the key performance appraisal; • Partner relationship: Maintaining the partner relationship with distributors, end users and following the sales orders; Check the sales target of each distributor are going as schedule monthly. • Complaint & Survey: Deal with the customer complaint, customer and employee survey satisfactions; Set up customer complaint procedure, make sure the procedure is workable; Initiate customer and employee survey quarterly, and improve the satisfaction rate; • Call Center: response the inquiries, provide the quotations, create leads and follow it via salesforce.com, disseminate the inquiry/leads to related sales;•Team responsibility: Manage team members for all tasks;

Shanghai City, China

•Marketing plan: Draft company's marketing plan according to sales strategy; design corresponding leaflets, catalogs and gifts;•Trade show: Organization of planning and implementation of various promotional activities; Exhibition; 21 exhibitions per year, cooperation with distributors, save 50% cost;• Website: Brand building according to the company's strategy; build up the Oldham website within 30 days and corporate blog; • Marketing events: Organization of various meetings: distributor conference, 10 provincial distributor meetings, 3 regional distributor meeting, 3 new product media release, new products road-show for Asia (Thailand, Indonesia, Singapore, Japan and etc), training; • Advertising: Positive cooperation with media: 10 main print media, Outdoor Advertising (Wuhan);• Shops: Shops promotion: preparation of promotion materials for 10 shops;• Survey: Customer satisfaction surveys, analysis and improvement of participation and follow-up: customer satisfaction increased from 85% to 96% within a year.

Shanghai City, China

•Channel strategy: Involved in developing channel strategy and sales target program; • New channel partners: Explore the development of new channel partners; 5 channel distributor to 10 within 1 year;• Channel support: Management and organization of ongoing support for channel partners, such as sales and technical training, pre-sales assistance, after-sale customer service, technical support, etc.; • Promotion: Supervise the implementation of joint action or promotional action to promote the channel sales and channel partners;• City sales: Set up the City Sales Person System and 400 call center within 2 months.

Shanghai City, China

• CS work flow: set up customer service system workflow, implementation of norms, and performance appraisal systems and other infrastructure, and the implementation;• Process Monitor: Management of customer service team on a daily process and monitor the pre-sale, mid-sale, after-sale. All aspects of service quality, the establishment of quality indicators;• Order process: Assist the supervision and management of all aspects of the order process execution quality;• Training: Customer service team training management and assessment work;• Marketing: Assist the marketing department for various marketing activities implemented and enforced.

Haikou, Hainan, China

• Registration: Responsible for MBA Registration, • Advertisement: promoting the enrollment Advertisements in newspaper and maganizes; • Enrolment & Course: Daily communication with foreign teachers about enrolment and teaching arrangements, • Graduate Ceremony: arrange graduate ceremony held in Newport, Wales.

Master, Marketing

Bachelor Of Arts (Ba), English Language And Literature, General