Simon Yu Email & Phone Number

Experienced IT Operation Support Manger with a demonstrated history of working globally in the financial services and travel industry. Skilled in Team and People Management, Project Management, Initiative Execution, IT Strategy and Planning, Coaching and Mentoring, Management and People Development and Cost optimisation. My job always involves people. We're all unique and ever changing individuals. All of us have a need to feel appreciated and impactful in our working lives. Being able to recognise what drives people coupled with transparency on team/organization strategy enables individuals to see the value in their work. For me this is the key to build an effective team.In IT Support, it is critical to have the soft skills to effectively engage and partner with our end users, business stakeholders and other IT Teams, understanding their needs and priorities, removing any friction point between the user community and IT to enable the best service to our customers.I am an engaging leader, known for being effective in communication, creative, open minded, organised, hands-on and with a positive mindset. I work well with all staff to deliver our goals and create value for our customers.I have lived in a few different cities in the past e.g. Sydney, Melbourne, Brisbane, Hong Kong, interested to find out where life brings me on my next adventure and am open to all destinations.Outside of work I love to travel. My favorite destinations are Japan and Spain because of their food and culture. Next destination in plan will be Scotland, visiting their Whisky Distillery and learning more about my favorite dram.Specialties: IT Operation Support, IT Service Continuity, Incident and Problem Management, Service Level Management, Budget Management and Financial Analysis, Policy/Procedure development, Vendor Management & Contract Negotiation, Service Desk Management, Business Process Documentation, Executive Presentation skills.