A lateral move within icare, shifting away from focusing on the administration activities of teams internally and externally at our Claims Service Providers. My new focus is on performing the administration duties relating to incidents and audit outcomes within the Customer, Policy & Design department.

Implementing and ensuring effective Quality Assurance and performance feedback for iCare's Service Administration Teams across multiple sites.Driving Continuous Improvement across our systems, processes and our ways of working.

Administration assistant in icare NSW's back office supporting workers compensation Case Managers and customers.

Bamara are scheme agents for the Federal Government's ParentsNext initiative. As a case manager, I'm assisting recipients of parenting payments to enter or re-enter the workforce. This includes linking them with programs, community groups and Registered Training Organisations to address their vocational and non-vocational barriers to work.As a Community Services Officer, I'm engaging with the organisations and training providers we refer our participants on to, and growing the… Show more Bamara are scheme agents for the Federal Government's ParentsNext initiative. As a case manager, I'm assisting recipients of parenting payments to enter or re-enter the workforce. This includes linking them with programs, community groups and Registered Training Organisations to address their vocational and non-vocational barriers to work.As a Community Services Officer, I'm engaging with the organisations and training providers we refer our participants on to, and growing the visibility of both Bamara and ParentsNext in the communities we support. I am active in Maitland, Newcastle, Toronto and Cessnock. Show less

As a HR Customer Service Officer, I was responsible for processing and maintaining records of appointments of teacher in casual, temporary and permanent roles with the New South Wales public school system. This work was facilitated via SAP HR Payroll software.The role was primarily data entry based, dependant on accurate understanding of legislation and rules around teacher engagements, and accuracy of entry of data. Documents were stored and accessed via HP TRIM, and I was responsible… Show more As a HR Customer Service Officer, I was responsible for processing and maintaining records of appointments of teacher in casual, temporary and permanent roles with the New South Wales public school system. This work was facilitated via SAP HR Payroll software.The role was primarily data entry based, dependant on accurate understanding of legislation and rules around teacher engagements, and accuracy of entry of data. Documents were stored and accessed via HP TRIM, and I was responsible for entering paper based documents into TRIM once processed. The role also involved assisting SAP users at schools to be able to enter casual hours and claims for payment. Show less

*Responding to customer calls, email enquiries and complaints.*Recording and maintaining relevant information on corporate information systems.*Liaising with internal and external stakeholders to resolve customer-related issues.

Sheet metal work manufacturing air conditioning ducts for commercial installation.

Bush regeneration on sites from Sydney to Foster. Establishing and maintaining native ecological communities.

Responsible for leading the Policy Administration Team in not only pocessing incoming customer forms and paperwork, but also investigating automation options for routine forms to reduce processing times and focus on process improvement for better customer outcomes.Position made redundant during departmental restructure.

Responsible for company compliance to Lifetime Health Cover legislative compliance, provided information for government audits, and handled escalated customer complaints related to Lifetime Health Cover. Responsible also for processing incoming customer forms.

Responsible for testing new programs and modifications to new programs. Involved in providing technical detail for program requirements. Specialised in Lifetime Health Cover correction programs, but had involvement acoss a number of projects. Working and testing individually within a team envionment to achieve business goals.

Inbound call centre position, first point of contact with customers both new and existing. Processing claims and advising applicable benefits, providing policy upgade/downgrade options, and joining new customers. Spent secondment period with Customer Service Team who handle escalated general complaints from customers.

Inbound call centre position. Processing motor vehicle insurance claims, determining who was at fault based on customer descriptions, and co-ordinating repairs for customers. Also provided updates on repairs being undertaken for claims already underway.

Inbound call centre position, logging customer complaints with home, corporate and payphone telecommunication services. Spent secondment period working with Process Improvement Co-ordinator team documenting existing processes, investigating process improvements and effectively communicating those changes to the business. Worked night shifts unsupervised and also normal business hours as role required.