Simon Tickner

Simon Tickner Email and Phone Number

Linking people to their purpose. Cultivating passion, enabling growth and results. @ Develop The Edge
Simon Tickner's Location
Salford, England, United Kingdom, United Kingdom
Simon Tickner's Contact Details

Simon Tickner personal email

n/a
About Simon Tickner

Leadership and Coaching consultant, with over 12 years of leadership, coaching, training and mentoring experience. Driven by a passion for facilitation, innovation and the continued development of people.Specialties:- Cabots 2020 Innovation Champion- Leadership (ILM)- Coaching (NLP, ILM & life Coaching qualifications)- Facilitation (Train the Trainer level 3)- Performance Management- Project Management (Level 4 diploma)- People Development

Simon Tickner's Current Company Details
Develop The Edge

Develop The Edge

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Linking people to their purpose. Cultivating passion, enabling growth and results.
Simon Tickner Work Experience Details
  • Develop The Edge
    Director
    Develop The Edge Apr 2019 - Present
    Our mission is to create a world brimming with passion, fulfilment and connection. We do this by coaching people to become passionate, energised and purpose driven leaders.
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  • Eon Next
    Sme & Res Credit Team Leader
    Eon Next Oct 2021 - Present
    Created the Quality Assurance and Compliance framework for the SME Credit operation based on OFGEM and ICO regulationMonitor QAC results for trends and risks to apply the appropriate treatmentsDeveloping Credit Specialists into Leadership Roles.Analyzing debt and provisioning trends to create collection strategies.Empowered and coached Credit Specialists to devise their own collection strategies based on their portfolio.Designed tools and delivered induction workshops centred around engaging customer conversations.Adaptive team goals based on positive customer outcomes.Coaching and Mentoring.
  • Building A New Direction Ltd
    Mentor
    Building A New Direction Ltd Dec 2019 - Present
    Bolton, United Kingdom
    Recovery based mentoring, focusing on each individual's needs and goals. Encouraging, motivating and supporting people to make positive changes, who have had or are currently having mental health experiences.
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  • Wescot Credit Services Limited
    Learning And Development Officer
    Wescot Credit Services Limited Nov 2017 - Oct 2021
    Bolton
    Project Managed client changes through consultation, content design, delivery and ROI reporting.Ensured all training met with FCA and ICO regulations.Utilised the training cycle, training courses and Leadership knowledge to create end to end Learning Solutions.Responsible for maintaining and delivering induction material.Creating elearning content for an engaging and blended experience.Trained specialist teams on managing effective communication surrounding affordability and Vulnerability.Performing needs analysis and liaising with stakeholders to create impactful and measurable learning experiences.
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  • Home Retail Group Plc
    Training And Development Specialist
    Home Retail Group Plc Feb 2017 - Nov 2017
    Bolton
    Updating induction material based on regulatory changesReinvigorating workshops, creating a more engaging experienceConsulted with stakeholders to understand training needs and provide the right treatmentMaintain the Learning Management System (LMS)Facilitate workshops across the operation
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  • Home Retail Group Plc
    Collections Administration Manager
    Home Retail Group Plc Feb 2016 - Feb 2017
    Resource planning to ensure work is completed within agreed SLAs121 Coaching on quality and performanceSimplified manual processes, saving cost on errors and remedial action Cross trained specialists into multiple work streamsDelivering training workshops based on needs analysisUtilised Team Charters to build a team mentality and code of best practice amongst the teams
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  • Home Retail Group Plc
    Quality Assurance And Compliance Manager
    Home Retail Group Plc Sep 2015 - Feb 2016
    Write Policy and Definition documents based on FCA regulations and guidanceScorecard reporting to stakeholdersTrend analysis for key risks and development opportunitiesHolding operational leaders accountable for continued Compliance and Risk issues Facilitated QAC performance meetings Hosted calibration meetings across sites to help embed new Quality frameworksCoached and performance managed a team of Quality AssessorsResponsible for the 1st stage of the appeals processResource planning to cross train Quality Assessors in multiple fields
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  • Home Retail Group Plc
    Team Leader Developement Course
    Home Retail Group Plc Apr 2014 - Aug 2015
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  • Home Retail Group Plc
    Collections Administrator
    Home Retail Group Plc Sep 2013 - Apr 2014
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  • Home Retail Group Plc
    Warranties
    Home Retail Group Plc Sep 2011 - Aug 2013
    Ensured that customer service levels were high.Sold warranties to go alongside our products.Understood each customers position and utilised the correct approach to secure the sale.Exceeded KPI's and targets.
  • Self-Employed
    Fitness Instructor
    Self-Employed Jun 2010 - Aug 2013
    Tailoring plans, setting stretching goals and ensuring they are met.Motivating clients and maintaining steady progression.Building healthy habits, rehabilitating lifestyles and mind-sets towards healthy eating and exercise.
  • Pathfinder Wargames
    Terrain Designer
    Pathfinder Wargames Jan 2009 - Jan 2011
    Designed and built high quality terrain for table top games.Worked closely with customers and their needs to perfect the end result.Maintained contact with suppliers and customers via phone & email.Built a strong fan base via Social Media.
  • Bargain Booze Ltd
    Sales Assistant
    Bargain Booze Ltd Jan 2006 - Jan 2009
    Customer focused environment.Promoted quickly to key holder, which included taking stock, training new employees on the tills, process and health and safety. Payed out staff wages & maintaining the stock levels.Wide range of communication and mediation skills to help customers and diffuse difficult situations.
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Simon Tickner Skills

Training And Development Team Building Coaching And Mentoring Quality Assurance Stakeholder Management Third Party Relationships Business Process Improvement Change Management Business Acumen Neuro Linguistic Programming Customer Service Sales Leadership Customer Experience Long Term Customer Relationships Delegation Quality Management Retail Motivation Blended Learning Facilitation

Frequently Asked Questions about Simon Tickner

What company does Simon Tickner work for?

Simon Tickner works for Develop The Edge

What is Simon Tickner's role at the current company?

Simon Tickner's current role is Linking people to their purpose. Cultivating passion, enabling growth and results..

What is Simon Tickner's email address?

Simon Tickner's email address is si****@****oup.com

What skills is Simon Tickner known for?

Simon Tickner has skills like Training And Development, Team Building, Coaching And Mentoring, Quality Assurance, Stakeholder Management, Third Party Relationships, Business Process Improvement, Change Management, Business Acumen, Neuro Linguistic Programming, Customer Service, Sales.

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