Mensan with an IQ of 142 placing me in the top 1% of the UK. Primarily specialising in long term visual memory, quantitative & analytical reasoning and processing speed.Self-led individual, with the confidence to make decisions to ensure consistent, high quality service delivery. Strong written & verbal communication skills, with the confidence & ability to engage with all levels of business management.Primary skillset includes data & configuration item interaction analysis, process management to provide holistic departmental, divisional & organisational efficiency gains.Notable achievements include: • Prince2 & ITIL V2 accredited• Streamlined & redesigned several multi-departmental processes of PC Admin Rights, New Joiners, Software Deployment & Failed Software Installs to improve department efficiency by 40% saving 6FTE equivalent to SG$336,000 in resource. Barclays Capital 2007 • Negotiated settlement agreement of £10,000 for £13,000 worth of aged debt 2 weeks prior to debt becoming statute barred. PrimeTime 2009• Resolved legacy dispute & facilitated repayment of £40,000 of V.A.T. owed & reconciled 5 years of invoices relating to non payment issues. PrimeTime 2010• Obtained CCJ in Claimant’s favour for £850 for breach of contract. Case study for Credit Licence 2011/12• Independently case managed, represented & obtained CCJ in Claimant’s favour against Vodafone for breach of contract & harassment for generating fraudulent bills, requesting payment in the absence of an agreed contract & incorrectly filing negative credit information for failure to make such payment to Vodafone. Case study for Credit Licence 2012/13• Independently obtained CCJ in Claimant’s favour against Fredrickson International for £1000 compensation for unlawful harassment relating to pursuit of a non existent debt. Case study for Credit Licence 2014•Southern Rail Commuter 2015-2017