19 years’ experience working with Sage software/business solutions.12 years’ experience as software support manager overseeing a team responsible for a client base of over 200. We provide support services for our own client base and those of other resellers.We work with strict SLA's and have been are recommended by our existing client base due to the exceptional customer service we provide.I am a confident trainer and speaker, and have developed and implemented several training courses. I also developed our in house call logging system which monitors the performance of staff to ensure our agreed service levels are not only met but often exceeded.Specialties: Sage Mid-Market Software Solutions Including:Sage200,Sage50,Sage MMS,Sage Line100,Sage CRM,ACT!Other Software/Specialties:Draycir: Document Distribution and Document CaptureDraycir; Credit HoundMicrosoft: Windows, Office etc. SQL Server 2000,2005,2008, Virtualization platforms including Microsoft Hyper-v and VMwareEntity Relationship Modelling, Report Design (Sage Report Designer(s), Crystal Reports, EXCEL/MS Query)Web design experience