Responsible for migrating customers onto Gamma Horizon platform and SIP trunking Successfully migrated 30 companies and played an active role in telecom system design, presales meetings and 3rd level support.Knowledge includesGamma Horizon Cloud platform build and trouble-shootingSIP troubleshooting and supportTechnical pre-salesOnsite training and equipment knowledge Producing technical product documentation Porting numbers ( Geo and non geo)

Responsible for testing Responsible for testing dialler and call centre reporting systems as part of a controlled QA process.Testing Support Requests and producing test reports and Release Notes.Querying SQL Databases in order to assist testing. Observing and testing product deployments.QA testing other Test Engineers work as part of a team test procedure.Currently managing a team tasked with producing a comprehensive suite of end user and technical documentation.

Product Specialist and Technical Advisor training users and administrators of Hosted VOIP telephone systems, troubleshooting onsite connectivity issues and creating technical documentation. In addition to testing new software, hardware and core firmware releases and feeding back results to development teams and customers. Other tasks and achievements include:Working with users and software developers to add additional features and user Interface improvements across products such as desktop phones, softphones, switchboard software, IVR design, ACD and skill-based routing and call-centre wallboards.Researching and resolving technical faults (requiring in-depth knowledge of the product.Acting as a Technical Advisor to customers and sales at pre-build kick-off meetings, suggesting developments to improve the customer experience.

Training Researcher Created research used in the creation of E-Learning materials and delivering classroom training in German and English. In addition I :Acted as technical consultant to the sales team prior to the launch of sales projects.Produced classroom training course on supporting Windows Vista, and travelled to WDS office in Sydney, Australia to train Blackberry Support Engineers.Provided training in German to Vodafone and Three Support Engineers in Hannover, Berlin and Erfurt

Supported installation and roll-out of a Blackberry Enterprise Server for the initial phase of around 120 people. Worked on behalf of Vodacom at the office of a major customer, Investec BankResolved issues and insured the roll-out was successfulWhile in Johannesburg delivered BES installation training to WDS staff and clientsTechnical skills employed included Blackberry Enterprise, Server 4.2, Windows Server 2003, DNS / Networking and Routing, Microsoft Exchange, SIP, WAN and LAN

Level 3 Mobile Data Device Support Technician Responsible for taking ownership of escalated issues unresolved by first and second line support Engineers. Conducted detailed investigation of issues, testing and replicating issues using comparative equipment to create workable solutions.Communicated regularly with users, keeping them informed of progress at all times and escalating problems to manufacturers when required When information was not readily available conducted research using internet and knowledge base resourcesProvided specialist support to German speaking customers in Austria and SwitzerlandTechnical skills employed included Mobile Phone Support, BES Support, Linux \ Windows Server Administration, Testing and Automation, and Remote Level 3 Support