Simon Trainor Email & Phone Number

Toronto, On, Ca

Toronto, On, Ca

Canada

• Piloted creation, development, and execution of the company’s Inside Sales Channel-Concierge to improve user experience and increase app sales.• Led, designed and establishment of a comprehensive sales process that converted hesitant and first time app users to purchase travel arrangements• Aligned objectives and bridged communications with product and support teams to implement process improvements, enhancing response times and experiences for Fintech product users. • Acted as point of contact between product, engineering, and customer support departments to resolve customer inquiries and concerns. • Conducted data analysis of Concierge performance metrics regarding customer satisfaction and generated effective solutions for underperforming areas. • Built relationships with key stakeholders, including senior management and partners, to promote company objectives, mission, and goals, as well as facilitate customer success.• Coordinated end-to-end lifecycle management of Car and Concierge Stack from brainstorming to finalization stages.

Ontario, Canada

Toronto, Ontario, Canada

• Performed in-depth market research to identify trends, prospective clients, and business opportunities in the Australian manufacturing industry for fire-starting products, such as ovens and fire pits. • Orchestrated launch of sales and marketing strategies and growth initiatives to achieve revenue growth targets. • Organized and hosted meetings with vendors to negotiate product and service value.• Created sales forecasts, projections, and market trends reports to deliver data-driven insights.

Toronto, Canada Area

• Charted development and sales of customized travel packages, itineraries, and experiences for various destinations across Australia, New Zealand and the South Pacific Islands based on client needs. • Supervised and trained new team members on the utilization of Salesforce, Amadeus, and TravelBox to generate financial success from B2B and B2C sales. • Prepared bookings and travel documents, as well as generated sales reports to analyze performance data and implement continuous improvements in necessary areas. • Cultivated strategic relationships with hotels, airlines, cruise lines, and other travel vendors to negotiate competitive rates and terms. • Achieved $8 million in sales over a four-year period, exceeding target goals by 18.7% per year on average.

Auckland, New Zealand

• Coordinated travel tickets, hotel and event reservations, planned sightseeing, and other travel requests for travel agents and ground operators across New Zealand. • Consulted travel agents regarding top hotels and destinations based on client needs to facilitate successful closing of sale and high client satisfaction. • Demonstrated expertise in Asia, Europe, USA, and Middle East travel destinations and trends at monthly meetings and presentations with retail travel agents from New Zealand and other countries around the world. • Met and exceeded margin target and gross sales targets by $280K in one year.

Melbourne, Victoria, Australia

Inspiring the team to reach business goals and targets set, responsibilities include coordinating, planning and assisting in the needs, wants and dreams of members of the public with their overseas and domestic travel plans, using computer systems Galileo in the construction of airfares and Omnis and Quick Docs for the purposes of receipting, invoicing and accounting. Charged with running the business on a day to day basis including running team morning meetings, preparing budgets and forecasts for the business’ annual, monthly and weekly prospective and guiding novice staff members towards future success.

South Melbourne, Victoria, Australia

Assisting Travel Agents and members of the traveling public the role involves using expert knowledge of destinations and products to piece together itineraries that are truly trips of a lifetime. Liaising with ground operators and pricing departments this role forms the drive behind the companies 30 years of operational success. Utilizing complex reservation systems Sabre and File Maker Pro in the invoicing and documentation post sale procedures to confirm bookings and ensure the smooth running of itineraries.

Melbourne, Victoria, Australia

Appointed Future Team Leader under experienced Manager where I was still able to reach my monthly targets over the 7 months in that position (December 2010 until July 2011) Completed Flight Centre’s 3 month leadership course (June 2011 until September 2011), and shortly appointed Retail Manager. Responsibilities include coordinating, planning and assisting in the needs, wants and dreams of members of the public with their overseas and domestic travel plans, using computer systems Galileo in the construction of airfares and Omnis for the purposes of receipting, invoicing and accounting. Assisting the manager in his capacity to run the business on a day to day basis including running team morning meetings, preparing budgets and forecasts for the business’ annual, monthly and weekly prospective.

Diploma Immigration Consultant, Canadian Immigration

High School, Kindergarten To Year 12

Private Primary and Secondary School based in Melbourne Australia.