I am a seasoned customer service professional with 18+ years of sales and marketing experience in the travel, manufacturing, and technology sectors. Recognized for demonstrating a natural aptitude for customer satisfaction and retention, as well as for orchestrating end-to-end lifecycle management, I have a verifiable history of contributing directly to company growth and expansion throughout my career. As such, I have consistently exceeded sales targets and performance goals and I am adept at achieving maximum profits. Professional focal points include business analytics, customer service, revenue growth, and user experience management. Delivering superior administration on the latter areas of expertise requires utilization of effective communication and negotiation skills, as well as client relationship management (CRM), budgeting and forecasting, process improvement, and project management to support organizational efficiency and maximum returns. In my last role as Service Manager with Hopper, I led the design and execution of the company’s inside sales channel and concierge to enhance user experience and increase app sales, as well as deployed an innovative sales process that resulted in $350k profit after three months. In addition, I liaised with engineering, product, and customer support teams to ensure the company’s technological and customer support structure is driving the business forward with minimal expenditures.Colleagues describe me as a progressive, driven, down-to-earth, technical and managerial expert who can be relied on to offer superior solutions that deliver profitable results on time and under budget.I am pursuing new opportunities and can be reached through this profile, or by phone at: 647-740-8510