Simon Trower Email & Phone Number

Auckland, New Zealand

* Held Transport Service Licence for Drymix NZ* Held Ministry of Primary Industries Operator licence to run multiple transitional facility's for Drymix Cement

Auckland, New Zealand

My roles within the Drymix Group were varied as is the nature of a family business, as well as a changing landscape of Health & Safety, Hazardous Substances and Human Resource changes.A diverse portfolio of responsibilities including: * Transitional Facility Operator* Health & Safety Reforms & Management * Hazardous Substance Reforms & Management * Transport Service License Holder* Packaging Rebrand* Human Resources* Trade expos / customer hosting*… Show more My roles within the Drymix Group were varied as is the nature of a family business, as well as a changing landscape of Health & Safety, Hazardous Substances and Human Resource changes.A diverse portfolio of responsibilities including: * Transitional Facility Operator* Health & Safety Reforms & Management * Hazardous Substance Reforms & Management * Transport Service License Holder* Packaging Rebrand* Human Resources* Trade expos / customer hosting* Product creation & sourcing Show less

Auckland, New Zealand

Intergenerational family business with key responsibilities in driving scale and process in a high-growth organisation.

Auckland, New Zealand

Responsible for building and optimising the governance and service delivery framework for one of Chorus’s most complex clients once split from Telecom.* Built operational, business & senior level relationships within gen-i, Wholesale, Chorus & Shared Service teams in order to provide best practice delivery frameworks* Upskilled service teams "Trower's Hour of Power" initiative* Service improvement initiatives

Auckland, New Zealand

Responsible for building and optimising the governance and Service Delivery framework for one of Telecom Wholesales most complex clients.Included a 9 month secondment as Customer Manager, overseeing a team of Service Delivery Managers with a focus on coaching, mentoring and escalation assistance within their customer portfolios

Auckland, New Zealand

Led a team of Service Delivery Managers / Operation Specialists in order to provide exceptional service to gen- i’s top 25 Trans Tasman Clients in the newly created gen-i Australasia. Built relationships at all levels of our client’s organisation and established Service Delivery frameworks for clients based on need and revenue.

Auckland, New Zealand

I owned the Service Management and the on-boarding experience for all new business clients within the Acquisitions / New Business Team. Assisted in establishing SLA / OLA agreements that our client based required and established the service delivery frameworks for our client.

Auckland

Responsible for the Service Management of a portfolio of Telecom’s “Crown Jewel Clients” Built long term relationships with clients to understand their service management needs and ensured that all Service Level Agreements were met for contracted services

Auckland, New Zealand

Worked with clients to understand their technical and service management needs and then worked with Account & Design Teams to provide solutions to our clients

Auckland, New Zealand

Responsible for the co-ordination and delivery of Telecom’s Data Services for Corporate and Interconnect Customers. Worked with Internal Sales Teams on Customer Solutions as well as process improvement initiatives with technicians and customers.

Auckland, New Zealand

Understanding client requirements and how Telecom Services meet these needs

Bachelor’S Degree, Marketing, Bachelor Of Management Studies

Education record

Transitional Facility Operator

Education record

* Project Management Basics (1999) * Target Account Sales (Lite) (2002) * ITIL - IT Service Management Essentials - Fundamentals (2004) *.

Education record