Simon Turner Email and Phone Number
Simon Turner work email
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Simon Turner personal email
Simon Turner is a Customer Experience Manager at NatWest Group. He possess expertise in change management, retail banking, stakeholder management, banking, people management and 13 more skills. Colleagues describe him as "Simon was my Line Manager for appx 18 months. In that time he provided me with coaching and direction. In addition Simon encouraged me to think outside the box and i felt empowered to make changes to enhance Processes. After 18 months i was promoted to work alongside Simon, where he continued to help me grow in the role."
Natwest Group
View- Website:
- natwestgroup.com
- Employees:
- 20624
-
Customer Experience ManagerNatwest Group Jan 2020 - PresentLeeds, United Kingdom
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Experience ManagerNatwest Group Mar 2018 - Dec 2019Edinburgh, United Kingdom
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Business AnalystHsbc Feb 2017 - Feb 2018Birmingham, United Kingdom• Assessed the ongoing impact to Colleagues of internal change across Regulatory, End to End Credit, Streamlining, Growth and Digital portfolios• Design, implementation and management of UK Commercial Banking Change Runway (Colleague & Customer) to ensure correct and logical sequencing of project delivery to all business segments• Monitoring and analysis of US$90m UK Commercial Banking change budget• Analysis and oversight of Business Management resource profile to ensure adherence to headcount targets• PMO function responsibilities for various senior decision making and governance forums including MI production, options papers, minute-taking and Risk/Issue management -
Change Project ManagerRbs Mar 2014 - Nov 2016Nottingham, United Kingdom• Designed and delivered 50,000 hours of training to support 900 Retail colleagues transition to a new operating model• Designed the Retail Front Office Colleague Journey through to expected Divestment• PMO Management of full project life-cycle including Terms of Reference, Project Plan, Milestones, Risks & Issues, Dependencies, Governance Forums and regular Status Reporting -
Project ManagerNottingham City Council Dec 2013 - Mar 2014Nottingham, United Kingdom• Short term contract to support production of the Full Business Case and Channel Shift Strategy for the Customer Access Programme• Programme improved the delivery of Council services to Nottingham citizens through re-designed business processes and a dedicated Customer Service Function -
Change Project ManagerRbs Mar 2011 - Apr 2013London, United Kingdom• Retail Training Lead for the Divestment of 317 RBS Branches to new Owner• Responsible for delivery of Migration Training to 2500+ RBS employees
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Retail Transformation ManagerRbs Jan 2010 - Mar 2011Manchester, United Kingdom• Implementation of Lean principles across 318 RBS England & Wales, NatWest Scotland branches
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Resource Planning ManagerNatwest Oct 2006 - Dec 2009London, United Kingdom• Designed and implemented the Regional People Plan across 59 areas and 277 NatWest branches• Delivery of regional headcount and budgetary targets, in addition to range of people metrics -
Human Resources ConsultantNatwest Jul 2004 - Oct 2006London, United Kingdom
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Workload Measurement ConsultantNatwest Apr 2001 - Jul 2004London, United Kingdom
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Senior Business Analyst, Systems & PlanningRbs Jan 2000 - Apr 2001Edinburgh, United Kingdom
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Business AnalystRbs Apr 1997 - Jan 2000Midlands & North Of England
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Branch It Systems TrainerRbs Jul 1995 - Apr 1997Edinburgh, United Kingdom
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Various Customer Service RolesRbs Nov 1991 - Jul 1995Nottingham, United Kingdom
Simon Turner Skills
Simon Turner Education Details
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Arnold Hill School, Nottingham
Frequently Asked Questions about Simon Turner
What company does Simon Turner work for?
Simon Turner works for Natwest Group
What is Simon Turner's role at the current company?
Simon Turner's current role is Customer Experience Manager.
What is Simon Turner's email address?
Simon Turner's email address is si****@****rld.com
What schools did Simon Turner attend?
Simon Turner attended Arnold Hill School, Nottingham.
What skills is Simon Turner known for?
Simon Turner has skills like Change Management, Retail Banking, Stakeholder Management, Banking, People Management, Coaching, Human Resources, Project Planning, Budgets, Retail, Training, Business Analysis.
Who are Simon Turner's colleagues?
Simon Turner's colleagues are Hannah Cotton, Radhika Achuvath, Matthew Parkes, Daniel Davis, Prateek Verma, Simon Davis, Ameen Hussain.
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