Led the continuous delivery of over $25 million worth of program epics annually across all 4 online banking applications in the Westpac Digital Village across mobile and desktop applications.Managed delivery of key epics for all lines of business in Consumer, Business Banking, and Westpac Institutional Bank divisions. Led up to 13 agile delivery squads, following the Scaled Agile Framework (SAFe) in a fast-paced, mature agile environment.

Led a team of 16 Scrum Master/Business Analyst direct reports, responsible for the continuous improvement and performance management of the Scrum Master and Business Analysis craft within the Digital Village. Supported the delivery of over $40 million worth of features into the online banking application on the Westpac Live Agile Release Train. Played a key role in the leadership team responsible for transforming the operating model within digital to adopt the "Spotify" model of… Show more Led a team of 16 Scrum Master/Business Analyst direct reports, responsible for the continuous improvement and performance management of the Scrum Master and Business Analysis craft within the Digital Village. Supported the delivery of over $40 million worth of features into the online banking application on the Westpac Live Agile Release Train. Played a key role in the leadership team responsible for transforming the operating model within digital to adopt the "Spotify" model of villages, tribes, squads, and chapters. Show less

Played a leadership role in the $85 million enterprise-wide regulatory program, leading the front-end stream and managing a team of 7 Business Analysts to capture and report customer and account information to the Australian Tax Office (ATO). Principal Business Analyst and 1 of 6 practice leads accountable for the Business Analysis craft within the Enterprise Portfolio Division, overseeing a cohort of over 100 Business Analysts. Responsibilities included coaching, mentoring, teaching… Show more Played a leadership role in the $85 million enterprise-wide regulatory program, leading the front-end stream and managing a team of 7 Business Analysts to capture and report customer and account information to the Australian Tax Office (ATO). Principal Business Analyst and 1 of 6 practice leads accountable for the Business Analysis craft within the Enterprise Portfolio Division, overseeing a cohort of over 100 Business Analysts. Responsibilities included coaching, mentoring, teaching best practices, planning and facilitating the large community of practice events. Lead BA for the Requirements and Objectives project, responsible for capturing new regulatory data in mortgage origination systems as part of the responsible lending program. Show less

Performed key roles on the $135 million enterprise-wide program, serving as Scrum Master and Senior Business Analyst to develop a new customer onboarding and identification web application across the Westpac and St George Banking Group in a hybrid delivery framework. Actively facilitated key scrum ceremonies and managed the end-to-end delivery of the application, ensuring a timely and successful implementation.

Made significant contribution to the Retail Transformation Program, a multi-million-dollar initiative aimed at streamlining core functions, simplifying processes, and implementing regulatory projects. In this program, I was the Business Analyst lead for Home Mortgages on phases 1 and 2 of the Code of Conduct for Mortgage Arrears (CCMA) project, a high-profile, regulatory-driven effort with a budget exceeding $1 million. This project focused on enhancing communication and support… Show more Made significant contribution to the Retail Transformation Program, a multi-million-dollar initiative aimed at streamlining core functions, simplifying processes, and implementing regulatory projects. In this program, I was the Business Analyst lead for Home Mortgages on phases 1 and 2 of the Code of Conduct for Mortgage Arrears (CCMA) project, a high-profile, regulatory-driven effort with a budget exceeding $1 million. This project focused on enhancing communication and support for customers in mortgage arrears. Show less

Served as the UAT lead for multiple system enhancements across Credit Operations, encompassing Home Mortgages, Personal Finance, and Asset Finance.