Simon Vrantsis Email & Phone Number

A Customer Service Professional with 20 years of experience in the goods and services industry, and includes time in Store Management and the most recent six years in Case Management.With a passion for listening to people's stories and coming up with creative and practical ways for people to achieve their goals, and following the completion of a counselling diploma, am now transitioning this experience into the human wellbeing and learning sector.• Case management through the ability to understand client’s needs and goals, liaising with multiple parties, and maintaining diligent records and notes.• Communication, both verbal and written, tailored to the target audience with the ability to maintain detail while keeping things concise when required via summarising and paraphrasing.• Leadership focussed on developing relationships with colleagues and knowing that involving the strengths of others is needed to be most efficient, while also being willing to voice a minority opinion for the good of the team/organisation.• Counselling and relationship building with curiosity in hearing the story behind the person and an ability to build rapport in an empathic, non-judgemental manner.• An approachable manner to working relationships resulting in the ability to analyses the work of others and provide feedback in a trusted way while conveying the information that shows to benefits for the person and the organisation equally.