Simon Vu Email & Phone Number

Sydney, New South Wales, Australia

+ Elicit, analyze and translate business requirements into functional and non-functional specifications using user stories, mockups and use case diagrams+ Work with business stakeholders, end-users, developers and testers to propose feasible solutions to effectively meet business requirements+ Act as a key interface between the development teams (can be inhouse or vendor) and business stakeholders+ Assist in the planning, implementation and tracking of BAU-related activities+ Assist with reviewing existing operational and support processes, helping to identify opportunities for improvement and helping to implement best practice to uplift capability in the team+ Organise and Co-ordinate key meetings including the preparation and distribution of agendas, minutes and other relevant documentation

+ Configure and troubleshoot software, network, desktops, laptops, fax and printer issues + Analyze business requirements and develop technical solutions+ Troubleshoot software issues and provide administrative support pertaining to Microsoft Dynamics CRM, Wordpress, LMS and other applications+ Provide end user application support and training

Ho Chi Minh City

+ Troubleshoot software issues and fulfill service requests making sure SLAs are met+ Provide product training to business users & end users+ Conduct User Acceptance Test (UAT) with business stakeholders & end users+ Carry out system, integration and reconciliation testing+ Work with business stakeholders and developers to ensure project tasks are completed on time+ Document system rules and knowledge using Confluence