Managing workforce of up to 200 including staff consultants and contractors, from recruitment, on boarding, licensing monitoring, contract management in the child safety industry.

Have been made redundant as part of store closure July 6th 2018. Actively looking for employment opportunities.Duties: Responsible for all aspects of store, branch operations in accordance with policy, customer service and compliance Lead, coach and manage a team focused on achieving success in performance standards and indicators Monitor staff usage and ensure availability to meet customer demand while ensuring efficient operations Manage recruitment and induction processes Accountable for compliance requirements including reporting, procedures and data management Undertake personal and business lending within the scope of authority Refer business customers to other sections to meet their requirements Sell insurance products to customers based on needs Manage applications for home loans and mortgages Engage with customers on a daily basis and provide quality services Manage cross referrals to other sections within the bank Monitor performance and achieve growth performance indicators for deposits and lending Provide guidance and support to staff in meeting compliance requirements including implementation of procedures Deliver group and individual training  Provide professional coaching to staff for improvements based on observations between staff and customers Maintain the professional standards and expectations of the company and branch Compile daily, weekly and monthly reports Conduct regular internal audits of store operations and participate in third party, external reviews and audits Update data and utilise internal computerised systems for customer relationship management, transactional banking, small business and home loans and business banking