Simon Warren Email & Phone Number

Stafford, Staffordshire, United Kingdom

I am currently the Desktop Support Team Leader responsible for managing & contributing to the day to day operation of Staffordshire ICT (SICT) by managing a team of 12 Senior ICT Support Officers that make up Desktop Support and 2 AV Support Officers that make up the Audiovisual Team. SICT support over 6000 devices and a Public Sector Network that is used by over 40,000 users across the County. This includes supporting a variety of hardware and systems including Citrix and Windows 7 & 10 on the… Show more I am currently the Desktop Support Team Leader responsible for managing & contributing to the day to day operation of Staffordshire ICT (SICT) by managing a team of 12 Senior ICT Support Officers that make up Desktop Support and 2 AV Support Officers that make up the Audiovisual Team. SICT support over 6000 devices and a Public Sector Network that is used by over 40,000 users across the County. This includes supporting a variety of hardware and systems including Citrix and Windows 7 & 10 on the Council's Corporate Network, as well as 43 Libraries on the Council's Public Network.My daily duties include, but are not limited to:• Proactive and reactive management of the teams workload ensuring all BAU activities are managed and completed within any agreed timescales or SLA’s• HR management of the team, carrying out any HR and absent management processes required• Improve services by maintaining regular communications with all other ICT Teams, Account Managers and Stakeholders alike• Assist Senior Managers with Problem, Incident and Change Management• Ongoing development of staff including the conducting of staff MPC’s• When and where required deputising for the Client Services Manager• Attending weekly management meetings as and when required• Managing change within my Team, resolving any operational issues in a timely fashion and reducing future issues by implementing mitigating activities• Contributing to project delivery by developing appropriate action plans• Where required the management of virtual support teams, sub-contractors and 3rd parties to facilitate the delivery of technical solutions to agreed corporate standards• Help in delivering the ICT Strategy Show less

Stafford, Staffordshire, United Kingdom

Senior ICT Support Officer supporting over 8500 devices and 40,000 users across the county using a variety of hardware and systems including Citrix & Windows 7 on a Corporate Network as well as 43 Libraries and various Youth Centres on a Public Network.Technical testing of all new hardware bought in to the estate for both compatibility and fit for purpose. This also involved dealing with senior management, stakeholders and also 3rd Party Suppliers.Dealing with day to day… Show more Senior ICT Support Officer supporting over 8500 devices and 40,000 users across the county using a variety of hardware and systems including Citrix & Windows 7 on a Corporate Network as well as 43 Libraries and various Youth Centres on a Public Network.Technical testing of all new hardware bought in to the estate for both compatibility and fit for purpose. This also involved dealing with senior management, stakeholders and also 3rd Party Suppliers.Dealing with day to day incidents raised by users via our Service Desk & Self Service Portal assigned over to me from 1st Line Support. Show less

Field Based Service Engineer, providing installation, preventative maintenance, repairs & emergency call-outs for a be-spoke PC based Digital Music\Video System, for over 100 sites located throughout the West Midlands.

IT Technician with Handsworth College, providing both hardware and software support for around 600 PC’s, including peripherals, situated across the group’s seven campuses in and around Birmingham.

Hnd Electrical & Electronic Engineering, Electrical And Electronics Engineering

Btec Electrical And Electronics Engineering

English Gcse, C

Eitb Certificate Of Basic Technician Training, Pass

7 Cse & O Level Pass Grades

English CSE 2 Chemistry O level Grade C Mathematics CSE 2 French CSE Grade 2 Physics O level Grade C Biology CSE Grade 2 Geography CSE.