Simon Wise Email & Phone Number

Chester, Gb

Chester, England, United Kingdom

I spearhead client management efforts for D365 solutions at Data8 Ltd, collaborating with clients, partners, systems integrators and Microsoft to deliver data quality management solutions; leading to increased and retained annual revenue and successful cross-sell opportunities. • Managed client relationships to drive retention and satisfaction.• Developed strategies to identify and capitalize on cross-sell opportunities.• Collaborated with partners and Microsoft to deliver innovative data quality management solutions.

Chester, England, United Kingdom

My role as CRM Services Manager is to focus on managing our CRM clients and developing a number of areas to generate CRM related opportunities by working with partners and with platforms such as Microsoft to deliver our data quality management solutions via co-sell programs.

Chester, United Kingdom

Data8’s Data Validation Services offers a suite of web services allowing you to add professional quality contact data by conducting real time data cleansing and validation. I work within an experienced team of Data Integration and Validation specialists who understand the importance of capturing correct contact details in order to build and maintain a clean healthy database that forms the foundations for solid marketing campaigns.

Chester, United Kingdom

Data8’s Data Validation Services offers a suite of web services allowing you to add professional quality contact data by conducting real time data cleansing and validation. I work within an experienced team of Data Integration and Validation specialists who understand the importance of capturing correct contact details in order to build and maintain a clean healthy database that forms the foundations for solid marketing campaigns.

ORC International is a leading Market Research company with offices in London and Manchester. The decision was made in mid-2008 to create a new sales division using an existing internal data management support division.Key functions• Undertaking competitor analysis• Development of sales and marketing strategy• Management of sales and marketing strategy• Creation of marketing collateral• Key supplier liaison• Sales prospecting• Proposal writingWhilst en route to a new business event, I was involved in a serious road traffic accident in November 2009 which meant that I was unable to work for the next 12 months due to my injuries.On my return to the business the division had been amalgamated with the eInsight division due to the crossover of skills of the two teams and similarities in offerings.The new Data Solutions Group was formed to offer data-centric web based solutions. Key functions• Undertaking competitor analysis• Development of sales and marketing strategy• Management of sales and marketing strategy• Creation of marketing collateral• Management of internal promotion to other areas of the business• Sales prospecting• Proposal writingDue to direction from the US based parent company the business decided that the main focus for 2012 onwards would be on the core offerings of Market Research therefore the company was restructured and my role was made redundant.

An intensive programme similar to an MBA, used in part to identify future leaders of the business. The programme involved a small team of seven, moving through key areas of the business & with each rotation tasked with delivering business process improvements. In support of this I received instruction in management models Emotional Intelligence, LIFO & Empathy along with project management through Six Sigma.Business areas • Business Development • Legal• Insurance• HR • Call Performance & Optimisation• Credit • Card Ordering & Fulfilment • Control Service (Compliance, ORM, PRM, Audit)• Telemarketing & Customer Retention• Collections – Measure and improve the moral of the area• Customer Resolution Services • E-commerce• Fraud • Business LendingOther Projects and Taskso Quarterly Learning Reviews o Providing support to the Inbound Customer Satisfaction call centre during the largest technology implementation in the business’ historyo Team work to collectively achieve over 30 implemented Business Improvement Processeso At various points throughout the programme, responsibility of running the majority of the customer contact centres o Achieved a target of raising £10000 for Barnados • Numerous presentations to senior management teams up to & including the Executive Group & CEO• I was assigned a senior mentor and given the opportunity of shadowing at various times, I was able to observe senior manager working practises along with meeting and management styles. During the programme I had the opportunity to manage a team in the Customer Retention Inbound Call Centre. The rotation was for a month but due to a family bereavement I was only able to manage the team for two weeks. However, within this short period I was able to turn around the team of consistent underperformers lifting them from bottom of the manager rankings (9th) to 4th.

A Career change, I made the decision to learn from the ground up at a time when MBNA trained and developed from within. I entered the business as a call taking associate in the Telephone Access Customer Satisfaction call centre dealing with a diverse range of customer queries and where I regularly exceeded my targets. I was soon providing managerial cover during shortfalls in head count and during peak times, embracing numerous secondments to other areas of the Call Centre including Education & Trainee Transition Support, Call Optimisation Analyst and Admin & Correspondence Support. At the end of 2006 I successfully completed a 3 month career development programme within the division and upon completion returned to my previous role during the 9 month recruitment lead up to the MDP. During this interim period, I continued to support the Line of Business Readiness manager during a large time management project implementation whilst providing manager cover across a variety of shift patterns/team structures.

Btec, Business And Finance

Education record