Overseeing the successful delivery of products, services, and projects. Ensuring the organization satisfies customers while maximizing efficiency and aligning with the company’s business objectives.

- Goal Setting and Strategic Initiatives- Budgeting and Planning- Project Fulfillment and Asset Management- Customer Success- Accountability/Performance Management- Culture and Continuous Improvement

- Created and managed partnerships with top energy storage battery manufacturers, energy storage developers, and Utilities (SMUD, PGE, SDGE, SCE) - Developed project plan to install and service multi million dollar residential storage and solar projects- Initiated creation of largest sub-contractor network to support hyper-growth in energy storage sector along with standard solar service (O&M) while managing costs down- Revamped field technician technology format to expedite and improve collection of pre and post-installation site analysis reporting- Recommended performance management techniques, project design simplification strategies, material cost reduction measures, continuous improvement approaches; to help lift profit margins and enhance Customer Experience (CX)- Designed new Customer Journey Map to maximize customer satisfaction throughout entire installation and service process

- Created best-in-class national field organization - Collaborated with Customer Support/Customer success to ensure positive outcomes - Reduced turnaround time to resolve service issues - Maintained and increase customer satisfaction ratings - Implement and maintain field service software equipment and software - Introduced new technology platform and equipment to workforce - Expanded and trained technicians and technician training programs throughout the United States- Launched multiple satellite offices in low cost regions and develop staff- Created first risk mitigation plan with insurance underwriters to manage unexpected costs and reduce liability

- Developed and manage a network of of third party solar contractors throughout California- Created policies and procedures for efficient and cost competitive processes- Evaluated installation techniques and hardware options to increase gross margin- Reviewed design, equipment, and installation issues and develop continuous improvement strategy

Provided a wide range of general construction services that include plumbing, electrical, and painting as well as green building and solar power.