Technical Support Manager for the Customer Management Programme, with responsibility for developing and maintaining the customer data model within the library’s Microsoft Dynamics CRM instance, which underpins the CDMS.Technical Consultant on a project to integrate a new box office system into the existing Microsoft Dynamics CRM 4.0 deployment, which ran alongside the above role for 15 months.Technical Consultant and developer on the project to upgrade CRM 4 to CRM 2011 including the integration of a CRM 2011 compatible Box Office version, which ran for 9 months, using many of the above skills, including server installation and Outlook client.Helped to upgrade the CRM 2011 environment to CRM 2016 / 365, including server and Outlook client.Managed multiple projects, many at the same time, each of which delivered web applications consisting in the main of two parts, an internal web site used by staff to catalogue records and an external site that allows the public to search these records. Has had budgetary responsibility for several of these projects, some of which have included working with both third party organisations and vendors.

Team leader and technical specialist on a number of projects including:Pharmacy Focus, from January to December 2004, a web application via which feedback can be given to pharmacists on their sales performanceusing C# and Sql Server.