General Manager for the Abu Dhabi Investment Authority (ADIA) accountAccountable for planning, co-coordinating, managing all technical and facilities management strategies and activities that ensures the contract delivers to Service Level Agreements on behalf of the client and Serco. Responsible for all staffing, subcontractors, financial and operational performance• Develop, monitor and review annual maintenance programs• Support audits, inspections conducted by local authorities, regulatory bodies, ADIA Internal Audit and Serco internal governance• Establish policies and procedures for services under management and future ones as required• Develop an implement energy efficient programs• Negotiate, procure and review sub-contractor service delivery and contracts• Liaise with clients, staff and external consultants at all levels in matters relating to service delivery• Develop business continuity plans supporting client objectives• Manage and direct the operations in accordance with Serco’s strategic plan• Manage the day-to-day operations of all elements of the contract to meet all regulatory, business, strategic and Key Performance Indicators (KPI)• Monitor the progress of accreditation, quality management systems and the standardisation of policies and procedures• Prepare monthly reports client and internally• Seek new business opportunities and improve profitability of the business• Monitor, review and, where appropriate, update property, plant and equipment to meet the needs of the business• Conduct formal performance appraisals and review performance against agreed business goals• Management of subcontractors and suppliers• Lead the development and implementation of the Serco Management System (SMS) and ensure that contents of Health, Safety, Quality & Environment and Information Security Policy Statements are known and understood by all staff• Conduct regular reviews of HSQE performance and seek ways to continually improve standards

With specific responsibility for overseeing the management of three global providers ensuring optimal performance including;• Establishment of a governance process for providers ensuring compliance and controls are met• Auditing of internal and external staff to assure compliance with policies and procedures• Oversight of vendor relationships, governance and contractual delivery• Creation of reporting mechanisms for senior management to support the assessment of provider performance, process adherence and risk mitigation• Instigated significant cost reductions programmes, delivering savings of several million pounds Member of the newly created Facilities Management Competency Centre (FMCC) responsible for the creation, development and implementation of global standards, policies and controls across the Corporate Real Estate and Services (CRES) function and includes;• Ownership of the Global Service Catalogue• Vendor risk management process• Controls and compliance (internal and external) mechanisms• Vendor procurement, management and controls• Developing and maintenance of appropriate global standards across CRES• Ensuring appropriate controls are inherently built into processes • Overseeing governance of vendor relationships

Member of the senior management team that carried out due diligence, supplier preselection, selection and final negotiations for a global Integrated Facilities Management contract covering 58 countries, 48,000 staff with an annual spend of £125m, with focus on hard and soft service delivery and included;• Creation of service catalogues that defined and standardised global services and delivery levels• Significant role in the due diligence and operational negotiations with suppliers• Managed the commercial and legal negotiations, specialising in service delivery• Led the global implementation of the new outsourced solution with particular oversight of hard and soft services, Health and Safety, Environmental and Sustainability, Security Services, Business Continuity Management and Information Technology• Responsible for all aspects of hard and soft services delivery documentation, specification and service level standardisation in preparation for a global total facilities management contractLed and delivered key initiatives including;• Development of service catalogues (hard and soft services)• Defined service levels• Due diligence and operational negotiations• Development of the service delivery models ensuring approval of risks and control measures• Development of the Integrated Facilities Management function• Subject matter expert support and input across all services included within the target operating model

Management and leadership of a team responsible for the provision of soft services including; cleaning reprographics, health club, catering and car services Successfully managed strategic projects that included;• Implementation of a supplier consolidation programme (21 to 5 strategic suppliers)• Created a standardised suite of reports and management information across EMEA• Advised the Milan office on the outsourcing of client bank statements, through to successful conclusion• Oversaw the Paris office in identifying a suitable supplier to take over the management of the banks’ mail, courier, reprographics and client bank statement printing, resulting in reduced headcount and cost benefit to the bank• Assumed global responsibility for coordinating with the other regions (Americas, Switzerland and Asia Pacific) with regards to the delivery of soft services best practices, setting of strategic objectives and sharing of operational expertise• Strategic support to the bank for the delivery of services throughout the London 2012 Olympics period

Management and leadership of a performance based online marketing companyDecision maker in the acquisition of Web Diversity Limited by Think Partnership Inc. a global leader in performance based marketingMigration of support services to the new corporate head office in the United StatesSelection, implementation and overall relationship of an outsourcing company based in Pune, IndiaKey decision maker in the creation of an office in Hong KongManaged the growth of the business, £4.5m turnover in 2005 to £6m in 2006 an increase of 33% year on yearDevelopment of key business strategies for the continued growth and restructuring of the businessSubstantial growth of key client accountsResponsible for all aspects of accounting and management information for the businessIdentified new products and services to further increase revenue opportunitiesPlanning, organising, and control of the day-to-day activities of the company, including the management of staff that work from home, and in other offices/countriesReviewed account managers activities against client and company objectivesResponsible for the management of company activities to ensure maximum profits commensurate with the best interest of shareholders, clients and employeesDeveloped on-going business interaction with clients, suppliers, partners and vendors Developed and simplified processes, including HR policies and procedures and the transfer of work and information flows to other offices, companies, suppliers and partnersEnsured compliance with the companies’ policies, procedures and adherence to legal requirementsCoordinated and developed the Firms’ strategic plan, aligning it with corporate objectivesAttended conferences, workshops and meetings to maintain knowledge of current information and developments within the marketing sectorManaged HR activities of the Firm in regards to: recruiting, termination, professional development and mentoring counselling

Head of Document Management Services EMEA and Management of Corporate Services in ParisHead of Corporate Services - ParisBusiness Support Services Manager (Investment Banking Division)