Assistant Manager at the Sol Pelicanos Ocas hotel in Benidorm, a complex consisting of 783 Rooms, 5 swimming pools and 8 Food and Beverage outlets. My role revolves around assisting the hotel manager to complete all activities related to the operations of a hotel, ensuring the establishment works as smoothly as possible, in line with budgetary and quality goals.

A 4 Star, 450 Room resort complex in the town of Torremolinos, consisting of 4 swimming pools and 6 Food and Beverage outlets

Hotel Tryp Apolo, a member of the Meliá Hotel Group is a 314-bed hotel located in the heart of Barcelona. Hired as a Revenue Manager, I was challenged to define and execute the revenue strategy that maximised occupancy rates from all available channels and sustained the revenue pipeline through a complete hotel refurbishment. ⭐️ Evolved the revenue strategy throughout the hotel’s refurbishment programme, used incentive, promotions, and branded marketing to present a strong value proposition to customers and secure high booking rates ⭐️ Successfully headed-up the Reservations & Groups department, with ownership of talent hiring programmes, training programmes and departmental performance, embedding a strong sales/revenue culture in teams ⭐️ Performance coached 8 direct reports as a ‘lead from the front’ manager, enacted tough revenue and reservation decisions that demonstrated personal values and sustained brand goals ⭐️ Spearheaded transformational projects, including the 2017 Inventory Management improvement programme that capitalised on the full hotel refurbishment to enact key cost savings in inventory and improve P&L ✔ Generated weekly/monthly/annual forecasts and presented to the senior leadership team in regular meetings ✔ Produced historical analysis on sales/revenue rates to target investment for maximum ROI ✔ Assessed market conditions and consumer buying trends to optimise price points in revenue strategy ✔ Extended personal influence as a Duty Manager, with knowledge/ownership of hotel operations from complaints and issue handling through to cross-hotel operations in the General Manager’s absence

Driving projects, quality, and commerciality within the Prague Hilton Cluster, comprising the Hilton Prague and Hilton Prague Old Town locations, was critical to centralising stakeholders to capture their requirements, commercial and quality goals to guide improvement, strategy, and campaigns. ⭐️ Successfully introduced and improved online-based quality tools that steered property programmes, overall guest satisfaction and the generation of week/monthly/annual forecasts for all segments ⭐️ Achieved top marks as the MDP2 programme as the Yield Teacher for the quality/impact of presentations ⭐️ Oversaw the Reservations & Group departments work with deep focus on managing contract and rate loading, overbooking strategies, inventory changes and rate negotiations on ONQ, Opera and Sihot PMS ⭐️ Spearheaded the creation and implementation of 2 new Room Types, including the implementation of brand standards for room category that diversified the property offering and attracted new clientele ⭐️ Completed the ‘5 Choices to Extraordinary Productivity’ programme that had key improvements on operational prioritisation and insight-based strategic recommendations ✔ Built enhanced leadership skills via the ‘Managing Performance & Coaching’ course that enabled new hires from international territories to integrate quicker into the cluster operation ✔ Contributed analytical skill to service, events and project improvements across Front Office, F&B, Conference and Events services, with a particular focus on requirements capture, analysis and quality assurance

The Centre of Quality consists of a number of experienced Hilton hotel professionals who together are striving to secure and increase quality in all Hilton properties across Europe.

Hand-picked for the Hilton Elevator Management Development Programme and challenged to travel across Europe to gain exposure to the full complement of hotel/hospitality operations, I had impacts in Business Development and HR in Barcelona, Quality Management in the European Centre and in Operations & Finance in London. ⭐️ Developed a true global outlook, worked in multiple cities with varying customer demographics and challenges to develop expertise in hotel/hospitality operations, people leadership and commercial strategies ⭐️ Introduced new product sales tactics based on market drivers, mitigated seasonal variances and external market influences to optimise each sales channel ⭐️ Successfully completed the ‘Train the Trainer’ programme in Hilton Canary Wharf that enabled the improved mentoring and development of aspiring leaders within the Hilton Group ⭐️ Coordinated written reports for all hotels in the European Owned & Managed Portfolio ⭐️ Spearheaded recruitment campaigns for Heads of Departments across Europe, with a particular focus on addressing struggling hotels by parachuting new commercial talent into hotel areas

✔ Researched companies involved in Merger & Acquisitions to support senior leaders in decision-making activities ✔ Prepared documentation, minutes and action plans for client meetings and internal business meetings ✔ Accompanied the team on projects outside of London, inc. at an industry event in Brussels