Simon Y. Email & Phone Number

10F, Ocean Towers, 550 East Yan An Road, Huangpu District, Shanghai, 200001

·Provide project management and implementation for multi-national, regional or local business travel agreements to pre-approved budgets as established for the identified client portfolio; monitor scope creep, contract renewal dates and financial triggers, while insuring that CWT receives cost recovery on all services.·Conduct regular diagnostic of each client’s travel program to assess the maturity of the client’s program and identify opportunities for improvement.·Develop and execute a… Show more ·Provide project management and implementation for multi-national, regional or local business travel agreements to pre-approved budgets as established for the identified client portfolio; monitor scope creep, contract renewal dates and financial triggers, while insuring that CWT receives cost recovery on all services.·Conduct regular diagnostic of each client’s travel program to assess the maturity of the client’s program and identify opportunities for improvement.·Develop and execute a travel management business plan by client detailing objectives, strategies and measurable goals.·Drive consistency and optimization of national, regional or global travel program.·Ensure consistent, efficient and cost effective delivery of program management products and services to clients in all countries in the region, identifying gaps and proactively resolving discrepancies.·Prepare and deliver seminars, one-on-one’s and other methods of education in order to modify client behaviour to ensure travel management compliance.·Identify incremental business opportunities within existing client portfolio; sell CWT products and services realizing increased value for client and revenue for CWT.·Develop and maintain multi-level client relationships and provide excellent customer service and support for clients in various time zones, communicating by phone, email and in person as necessary.·Represent the clients within CWT, communicating with the key departments of CWT on matters of delivery required, as part of the client agreement.·Provide, in a format agreed with the client, formal analysis, commentary and recommendations on client’s regional travel expenditure using the Management Information tools provided by CWT.·Monitor and report on client specific KPI’s at intervals determined by the client.·Monitor and report on client profitability levels, and address profitability improvement where possible. Show less

18F, Tower B, No. 588 Dalian Road, Yangpu District, Shanghai, 200082

·Will be expected to build sound knowledge of any customers during interactions, to ensure a personalized interaction and ultimately to stablish a credible rapportStrives to leave the customer with a positive customer experience after every contactProviding innovative and resourceful solutions and recommendations to all types of requests·Able to consult and advise customers to assess travel needs and provide accurate and timely information regarding requests.·Is able to be… Show more ·Will be expected to build sound knowledge of any customers during interactions, to ensure a personalized interaction and ultimately to stablish a credible rapportStrives to leave the customer with a positive customer experience after every contactProviding innovative and resourceful solutions and recommendations to all types of requests·Able to consult and advise customers to assess travel needs and provide accurate and timely information regarding requests.·Is able to be highly resourceful, solution-oriented show a strong investigative nature·Is actively seeking for the latest and most updated information relative to lifestyle needs and trends to be able to support the lifestyle needs of affluent customers.·Provides services as per contractual scope of services and has the creativity to supplement a “no” with credible alternative solutions.·Initiates outbound calls in compliance with program needs and requirements.·Has a detailed understanding of client’s brand promise, and uses program benefits and privileges to better fulfill customer requests.·Exercises judgment and discretion while serving as primary touch point for escalated customer service issues and vendor communication·Communicates responses in a clear, professional, and concise manner across any channel or medium (Omni Channel).·As a brand ambassador for our clients, represents clients’ brands in a professional manner that builds their market profile.·Attends meetings and trainings as required to obtain new and pertinent information about clients and how to assist customers.·Uses enterprise solutions and other sources to assist customers, enter pertinent customer data, and process required information.·Applies client and Group policies as applicable whenever interacting with customers.·Is able to multi-task and prioritize in a fast-paced environment.·Seeks to provide the best possible customer experience. Show less

20F, Tower 1, No.523 Loushanguan Road, Changning District, Shanghai, 200051

·Responsible for providing exceptional travel and value added services to American Express Premium Card members, ensuring Card members’ needs are met and attend to with the highest level of professionalism·To assist Premium Card members in fulfilling their travel requirements and requests with suitable travel itineraries and associated travel information.·The incumbent will also provide travel advice such as visa requirements, health checks and other travel related information together… Show more ·Responsible for providing exceptional travel and value added services to American Express Premium Card members, ensuring Card members’ needs are met and attend to with the highest level of professionalism·To assist Premium Card members in fulfilling their travel requirements and requests with suitable travel itineraries and associated travel information.·The incumbent will also provide travel advice such as visa requirements, health checks and other travel related information together with complete, accurate and professionally presented travel documentation.·Meet and exceed travel sales and revenue targets and department’s call servicing levels while providing exceptional customer service.·Work closely with the outsourced suppliers or Amex establishment to ensure complete and accurate processing of travel documents, as well as following the processes and procedures in place. This include billing the correct amount to the correct account, claiming of correct commission / documentation fees, accurate quotation / issuance of Airline Privilege deals and managing daily Abacus queues.·Build professional relationships and rapport with our Premium Card members in order to deliver personalized customer experience Show less

6F, Tower 2, No.631 Jinzhong Road, Changning District, Shanghai, 200335

·Placing and assisting with reservation requests via phone and email·Handle incoming calls and emails in a timely fashion to ensure an exceptional level of service is maintained·Collaborate with the Sales team to provide support for the Customer to ensure revenue delivery is maintained·Opening and closing rentals accurately within wizard to ensure the customer is billed in a timely fashion·Develops strong relationships with the Customers and their renters to ensure an… Show more ·Placing and assisting with reservation requests via phone and email·Handle incoming calls and emails in a timely fashion to ensure an exceptional level of service is maintained·Collaborate with the Sales team to provide support for the Customer to ensure revenue delivery is maintained·Opening and closing rentals accurately within wizard to ensure the customer is billed in a timely fashion·Develops strong relationships with the Customers and their renters to ensure an exceptional level of service is maintained. Show less

No.655 Dingxiang Road, Pudong New District, Shanghai, 200135

Engage in inquiry, feedback and record of relevant information in the post of 110 call center of Shanghai police department.

学士, Human Resource Management

大专, Marketing Management