Simon Ye Email & Phone Number

Santa Clara, Ca, Us

I managed support department to provide technical support for both pre-sales and post-sales customers. In supporting pre-sales customers, I met with customers to understand their needs, evaluate their requirements and provide customized demo to show feasibility. In supporting post-sale customers, I organize customized training sessions, setup cross-functional team to provide prompt and detailed response. I designed various business rules in Salesforce to closely monitor any potential problems that may affect customer satisfaction. (During my 5 years as support manager, there is no support ticket that got escalated to customer account manager.) I interfaced with development team to develop new features. I provided feedback to QA team to enhance automation tests. Technically, I am expert in proprietary protocol such as UPnP, DLNA, DTCPIP, Viiv etc. I helped integrate DLNA software onto various software platform, including Android, iOS, Linux, VxWorks, pSOS, etc.

I lead the development support team to supporting connected TV guide customers, who deploys our TotalGuide product (SaaS) on smart phones, tablets and PCs. My team is the front line in set up, configuration, and deployment of the mobile app in customer environments and linking to their existing Set Top Boxes. I lead the triage effort to resolve staging and production environment issues. I used Salesforce and Jira to track customer requests and escalations. I used Fiddler, Splunk and SQL to analyze network traffic and figure out root causes of customer issues.

I was project manager for many mission-critical projects. Some of the projects I lead include license plate recognition system for Shanghai Highway Bureau, facial recognition system for Jiang Su Border Patrol, traffic surveillance system for Wu Han Police Bureau, network based surveillance system for Shanghai Social Security Bureau. During the beginning phase of the project I communicated with customers to define project deliverables, implementation process and milestones. I then allocate work to team members and monitor project progress. I was also responsible for project delivery and customer training. Software platform includes embedded Linux, VxWorks, psos, windows etc.

I was leader of a team of six, responsible for design, implement and integration of Internet intrusion detection product. My team analyzed system requirements, designed system architecture, implement and integrate VxWorks and Linux based software for the product. I was responsible for hardware review and board bring up as well as all firmware drivers for the product, which include Linux device driver, DMA, Tornado board support package, Ethernet driver, FIFO driver, SMBus driver, LDT, system heartbeat, system watchdog etc.

I was leader of a mission-critical project, doing digital right enforcement card on a Video-On-Demand application. I designed and developed Linux based DMA device driver for Hifn7951 based Triple-DES decryption card that is used to decrypt secured content and Hifn7951 board support package. I also designed and developed system IPC (Inter Process Communication), system configuration manager and CLI (Command Line Interface).

Santa Clara, Ca, Us

I was manager for 3 high-profile projects, which involves customer safety and featured functionality. The pump purge and ICP projects provided customers with automated system maintenance and the smart sensor project improved system throughput by 30%. I implemented software part of the project and interfaced with hardware design, purchasing, and field support groups to spec out and develop retrofit kits under very aggressive schedule. All three products were delivered as committed with total customer satisfaction. In house real time operating system was used to control pressure, temperature and different chamber tasks, using C, Pascal and Assembly languages.

I designed NODES communication protocol (based on CAN) to meet warehouse material handling industry requirements. I also designed and developed two 68HC11 based controllers which utilizes NODES protocol. Both products were launched with great success in one year. Real time multi-tasking operating system with watchdog generated interrupts were used to monitor and direct high-current FETs. C was the primary language.

I designed and implemented 8051 based micro controller circuit for hazardous area safety control. FlexiGuard was successfully designed and launched as the first Y2K compatible product in industry by the team I led. Real time multi-tasking operating system with round-robin scheduler and priority-based hardware interrupt were used together with C, PLM51 language to control voltage and current regulated outputs. ICE, simulator and oscilloscope are my major develop and debugging tools during the process.

Msee, System Control

Bsee, System Control