Created a standardized file submission process by implementing checklist tools and document stacking order. The post closing department has handled a 45% increase in volume over a fourteen month period while reducing policy typing turnaround time by 65% and the number of errors in files as a result.

Overhauled the company’s pre-funding and post-closing reporting process. After successfully pitching revised business procedures to upper management, I assembled department heads to present the process changes and trained employees to identify loans with high risk of errors, misrepresentation, or fraud, resulting in an increase of compliance rates by 15%.