Simona Bernote Email & Phone Number

London Area, United Kingdom

• Ownership of the service delivery and performance of the Compliance Team • Manage the interfaces between the Workplace Helpdesk, FM’s, Data Management Team,and others• Work in partnership with operational service leads to drive and implement service specific improvements• Client liaison, reporting and property objectives as Senior Leadership Team point of contact for helpdesk and improvement projects• Monitoring and improvement of BAU reactive work-order management across the Portfolio• Ownership and development of the Tririga system ensuring best practice and contract compliance• Implementation of Tririga updates, changes and improvements to add best value to the account • Implementation and development of Insight and other reporting tools on to the account• Responsible for statutory compliance reporting across the account and the storage and demonstration of compliance evidence• Ownership and creation of the management information & performance reporting across the account• Identify improvements to helpdesk processes and service and implement agreed changes• Performance management, including discipline where necessary in line with company procedures• Provide monthly, quarterly and annual reports for the Account Director and client• Build and maintain relationships with internal customers, Technical Services Managers, Workplace Managers/Coordinators, and suppliers, internal and external auditors where applicable• Support all direct reports to ensure the service delivery is in line with the specification and requirements• Identify and manage the training needs of all direct report• Administrative support with payroll and first point of contact for site-based teams for training and payroll queries and the maintenance of relevant systems• Managing and submitting new starter compliance checks on behalf of sites, maintaining a tracker for auditing purposes• Managing supplier account queries and receipting goods on Coupa, and investigating invoices

London, England, United Kingdom

Duties and Responsibilities:• Providing support with the helpdesk function and answering a high volume of incoming telephone calls and emails • Liaising with clients via telephone and emails in order to establish their requirements.• Inputting details of client’s requirements on the system• Tracking progress of jobs on computer system from instigation stage through to completion• Ensuring all planned works are completed.• Arranging sub-contractor visits • Co-ordination of engineers’ workload• Assisting colleagues and managers in general office administration duties• Allocating tasks to different departments • Raising POs when needed and the subsequent invoicing.• Management of the allocation of car parking spaces, bike spaces and lockers for the building• To ensure all building and facilities information signage is correct and up to date.• To take responsibility for all key and lock ordering, ensuring the supply of items to all entities as requested• To manage the FM helpdesk for the locations, ensuring all calls/emails are logged to the relevant in-house teams for action• Supporting the IS H&S Officer in the delivery of basic H&S management related tasks

London, England, United Kingdom

Duties and Responsibilities:• Providing a link between the Operations and Helpdesk team, being the main point of contact for all task related issues in your region • Alignment of sub-contractors for delivery of Statutory PPM activities including collation of reports and corrective actions • Ensure customer service is timely and accurate.• Ensure statutory compliance and PPM tasks are scheduled, assigned, and completed on time, and all subcontractor administrative actions are completed in a timely manner.• Contribute to improving customer support by actively responding to queries and handling complaints and compliments.• Chasing and closing jobs ensuring we remain within SLAs.• Work proactively to ensure escalating issues are managed professionally and in a timely manner. • Maintain a continued focus on process improvement, establishing best practise and sharing information with the wider team to ensure consistency.• Ensuring that major incidents are escalated and communicated appropriately to the relevant departmental head.• Raising purchase orders for the callouts • Covering finance team when required• Provide administrative support to the senior management team as required.

London, England, United Kingdom