Simona Bitelli Email & Phone Number

Bologna, It

Global Account Develpment Manager.Position: ExpertDeveloping and maintaining commercial relationships with Multinational and National Key Customers staying on top of my portfolio informing customers of new product introductions. Responsible for achieving financial targets by finding new opportunities with new and existing customer, renegotiate multi-year commercial agreements, up selling new products, responsible for the commercial implementation of the biggest AirPlus clients, reaching customer loyalty and coordinating colleagues' support in the segment included the technical implementation projects.Working together with key partners and collaborating with different groups and organizations in order to obtain high-quality product training and reach upselling goals. I put myself in the customer's perspective, as well as analyze complex problems and situations holistically, I communicate solutions comprehensibly in spoken and written.A professional who has developed all round management capabilities mainly in the Credit Card Industries and Travel, Airlines, working closely with all key departments such as Marketing , Customer Service, Sales Support, Human Resources, Finance, IT and Legal through a job experience of nearly 20 years with the biggest players in this Industry .AirPlus International is a global provider of business travel payment solutions for corporations. Many products are offered to support business travel payment, accounting, and analysis functions. Part of the Lufthansa Group, AirPlus International is one of the leading issuer of UATP card for the payments of all the business travel services.

Responsible for all the activities of Customer Care and Sales Support. Associate DirectorReporting directly to the Country Manager and Legal Representative for Italy.Monitor the performance of staff, identify performance shortfall and influence appropriate corrective actions.Responsible for local human resources activities.Develop and monitor appropriate revenue and profitability levels for the Customer and Sales Support.Define the local service requirements and participate in the overall development of global strategy to service each Accounts.Mantaining customers’ correspondence and dealing with customers’ complaints.Responsible for creating and maintaining escalation processes and procedures for internal and external use.Head of Customer Care and Sales Support - Associate Director - ML3 -

Sales Executive for north east of Italy, direct reporting to Italy Sales Manager; account managing big and key customers, speaking to very high quality contacts at a manager level. Responsible also for generating new business, to build relationships with prospect travel agencies in same area. The Sales Executive has a key role within the business. Able to define prospects, business, requirements and to demonstrate the solution to the clients. Also responsible for informing customers of additional products introducing software and hardware solutions. Predominantly promoting and selling Sabre software products to customers based in the north east of Italy.

Training Representative in Sales and Service for the regions of EMILIA ROMAGNA,VENETO and FRIULI. Responsible for managing classes on development and training for air booking courses through Sabre. Regular visits clients in my area for updates on software and hardware installations within the agencies.Customer services management: new applications, software updates, design of tailored products for selected clients, customer satisfaction surveys Diversification and increase of sales in the territory by promoting non-airline reservations (hotels, car rental) Customer training online: through AT&T conference calls and Learnlinc, an online collaborative software. Product promotion in collaboration with the sales team, with targeted visits and demos. Resolution of second-level issues.

Maternity substitution contract

My tasks included making new reservations, issuing tickets giving technical support to travel agencies selling packages regarding the Gastaldi Tour Operator catalougue. The office in Bologna was also representative for Qantas Airlines so I also covered the role of a Customer Service agent and of course I answered to possible passenger special needs.

My tasks included making new reservations, issuing tickets giving support to business travelers selling tickets and other travel services.

Seven weeks experience at General Sales Agent “Cosulich Pan Am”, operating in flight reservations and tickets issuing.

Fit For Management In Balance, Work-Life Balance, Action Planning, Creating A Positive Work Envirenment, Defining Stress....

Nov 2011 1 full day Trainer Dorothy Gourlay www.in-equilibrium.co.uk

Team Development Con Hdbi

4-5 Febbraio 2011 Trainers: Diego Divenuto e Daniela Rossi Reggio Emilia 2days

Crucial Conversations, Get Unstuck, Start With Heart, Learn To Look, Make It Safe, State My Path, Explore Others'Paths.....

NeuIsenburg, 2 full days Nov 2011 ww.vitalsmarts-com

“Effective Communications Using The Pyramid Principle “

Trainer: Floris DeMonchy 2days - 18-19 Gennaio 2010 2 days

Education record

4-5 Novembre 2010 Trainer: Diego Divenuto 2 days

Jeffrey Gitomer - The Power Of Network For Business

1day - March 26th 2010 - Vicenza

Fit For Economy Training Luthansa Airplus International, Healthy Financials

Activities and Societies: Understanding the core business on a financial point of view, learning what the influencing factors are, their.

“Team Building & Personality Profile Basic Training”

Trainer: Giovanni Verrecchia 18-19Marzo 2008 2 days

International Customer Service Training - Delegate Handbook, Strength Deployment Inventory Standard Edition

Activities and Societies: Build positive relationships by projecting an image of professionalism and competence with customers; use proven.

Account Planning For Sabre Travel Network

Activities and Societies: 4days www.quantum-sales.com

Leadership Training Programme Lufthansa Airplus International, Fit Basics

Activities and Societies: Leadership Principles and Definitions. Interpersonal awareness skills, professional conversation skills and self.

Education record

4days

Education record

Activities and Societies: 3days

Education record

Activities and Societies: 1day

Inglese

English Course at the Politzer School in Bologna. Intensive course at intermediate level.

English

Certificate for a course of English in London, Wimbledon School of English. Full time high intermediate course.

Perito Aziendale Corrispondente In Lingue Estere - Tecnical And Commercial Institute "G. Salvvemini", Secretary Speaking French And English