* greeting guests, manage the check-in and check-out processes* managing room reservations through phone, email, and online booking systems (booking.com, Airbnb)* handling guest inquiries, issues* coordinating with housekeeping* financial tasks and preparing reports

* planning and implementing scheduled activities for travellers* leading groups on tours, providing detailed information* translating and interpreting* handling group logistics

* handling incoming calls, emails* serving customers by providing information on product enquires and any customer issues* checking and organising orders, dealing with couriers* placing all the orders, refunds in the system (SAP)* invoicing

* data consolidation into a manageable format* client request analysis and reporting* billing; * managing contact centre systems;* providing application support;* optimisation of daily tasks

* managing and coordinating workflow for group of 5-6 people* planning and evaluating department activities* new staff recruiting, training, monitoring and appraising job result * managing client’s data bases* preparing operational reports