Simona Cercel Email & Phone Number

Valencian Community, Spain

Hoofddorp, North Holland, Netherlands

Valencian Community, Spain

• Balsamiq for Mockups: Created detailed mockups using Balsamiq to visualise and design user interfaces.• User Story Creation: Developed comprehensive user stories to align with UI team requirements and project goals.• Backlog Management: Managed the product backlog effectively, ensuring prioritisation and clarity of tasks.• Sprint Planning: Conducted sprint planning sessions to decide the number of user stories (HUs) to be addressed in each sprint.• User Story Mapping: Developed user story maps to visualise and plan the project workflow.• UML Class Diagrams: Created UML class diagrams to stand for the structure of the project.• Team Collaboration: Collaborated with cross-functional teams including developers, Customer Assistance Unit (CAU), and other Product Owners to ensure seamless project execution.• Analysis and Documentation: Conducted thorough analysis and documentation of project requirements, progress, and outcomes.

Valencia,Spain

• Worked extensively with EDI B2B message integrations, familiar with formats including CSV,XML, and experience with platforms like Valencia PORT, INTTRA, and CHAMPCargosystems.• Managed end-user queries and addressed integration issues using the JIRA ticketing system.• Collaborated with cross-functional teams, bridging the gap between product development,stakeholder requirements, and user needs.• Recommended product enhancements, focusing on the needs of the Supply Chain Industry,ensuring improvements were functional and reliable.• Detected and solved problem existing in the system for more than 40 years resulting instopping the new ticket loop by 40%.• Proactively worked with the product team to resolve complex technical challenges.• Collected and analysed data on supply chain operations and carriers/air cargo parties toidentify areas to improve efficiency.• Led a team of 3 members communicating instructions, training team members, overseeingeveryday operations, offering feedback.

Valencia,Spain

• Testing out the improvements made in the programme.• Provided primary support for program improvements, familiar with Warehouse, Airfreight, andSea-freight systems.• Managed customer communication channels, ensuring efficient handling of queries andissues.• Escalate and/or redirect queries and issue as required to the internal teams.

Valencia,Spain

• Processed transportation documentation ensuring seamless logistics operations through Valencia Port.• Coordinated with internal departments, optimising transport services and resolving any document-related concerns.• Collaborating with internal departments to optimise transport services.

Programa De Emprendimiento Juvenil, Emprendimiento/Estudios Sobre Emprendimiento

Activities and Societies: Emprendimiento InnovadorRealizar un plan de viabilidad del negocio desde todas las areas de la empresa.

P.I.C.E. Plan De Capacitación.Empleabilidad.Inglés.Tic.Comunicación Digital

Técnico En Comercio Internacional-Fp Grado Superior

Técnico Superior En Gestión De Empresas Turísticas Y Agencias De Viaje