• Perform Customer Finance activities such as reclassification of AR to Customer Finance• Process incoming payments, incoming payment compliance, maintaining daily accounts receivable, involved in the cash collection and period-end closing resulting in a correct balance of accounts receivable in the company’s books• Identify incoming payment risks including remitter information mismatch, high risk countries and Ericsson Business Process- EFC- customer loan repayment• Process… Show more • Perform Customer Finance activities such as reclassification of AR to Customer Finance• Process incoming payments, incoming payment compliance, maintaining daily accounts receivable, involved in the cash collection and period-end closing resulting in a correct balance of accounts receivable in the company’s books• Identify incoming payment risks including remitter information mismatch, high risk countries and Ericsson Business Process- EFC- customer loan repayment• Process incoming payments by checking details on the bank statements and posting according to payment details, to suspense accounts or within customer accounts • Reconcile and clear incoming clearing account and adjust profit center Show less

• Daily interacting with Spanish customer through phone, mails, and internal tools, to achieve the cash and AR targets• Enter correct data to the billing systems before beginning of the billing process • Load volumetric data and add-on's services information to the billing systems • Review validations errors produced by the system• Undertake audit reports and checks on clients each month to ensure the contractual data is correct • Managed to reduce the aged AR by promptly… Show more • Daily interacting with Spanish customer through phone, mails, and internal tools, to achieve the cash and AR targets• Enter correct data to the billing systems before beginning of the billing process • Load volumetric data and add-on's services information to the billing systems • Review validations errors produced by the system• Undertake audit reports and checks on clients each month to ensure the contractual data is correct • Managed to reduce the aged AR by promptly identify disputes• Processing and uploading on due time the invoices on different platforms/ portals, to prevent any payment delays • Performed Cash Reconciliations and Cash Applications Show less

• Supervised, motivated, and mentored a team based in Bucharest, responsible for creating an environment that helped and motivated the direct reports to optimize the performance and professional growth • Coached all new team members, share, and apply knowledge in the team• Prioritizing the teams need before my owns and adopting a pro attitude “We can do, will can solve” • Acted as main escalation point for TOP customers• Adapted to each team member needs and knowledge to help… Show more • Supervised, motivated, and mentored a team based in Bucharest, responsible for creating an environment that helped and motivated the direct reports to optimize the performance and professional growth • Coached all new team members, share, and apply knowledge in the team• Prioritizing the teams need before my owns and adopting a pro attitude “We can do, will can solve” • Acted as main escalation point for TOP customers• Adapted to each team member needs and knowledge to help them improve day to day activities• Encouraged the team performance to ensure the focus on improving trends, deliver KPI targets • Organized weekly calls to improve collaboration with the other departments involved in the order to cash process • Providing my support to the team in reconciliations to reduce the bad dept process• Reduced the write off cases by 15% in the first quarter end Show less

• Applied excellent written and verbal English and Spanish skills to manage a complex portfolio, improving collections from a $20 M US portfolio and reducing aged AR by 20% within the first six months.• Follow-up internally to ensure timely resolution and to increase customer satisfaction• Identify the customers at risk and engaged key contacts (internal stakeholders) to resolve issues• Deliver strong operational (Collection) execution with focus on quality and achievement of our… Show more • Applied excellent written and verbal English and Spanish skills to manage a complex portfolio, improving collections from a $20 M US portfolio and reducing aged AR by 20% within the first six months.• Follow-up internally to ensure timely resolution and to increase customer satisfaction• Identify the customers at risk and engaged key contacts (internal stakeholders) to resolve issues• Deliver strong operational (Collection) execution with focus on quality and achievement of our key financial commitments• Update customer contacts, send reminders/calls, follow the appropriate collection strategy, document and explain changes to the strategy by inserting relevant comments in Get PAID history at account level. For documents over 60 DPD the comments had to be inserted at item level, especially for items above USD 100K.• Performed timely Cash Reconciliation and Cash Application – reduced 30% of the 365 days past due items Show less

Senior Collection Analyst (01.06.2015-08.11.2018)Company: Hewlett Packard EnterpriseDepartment: Credit and Collection- Iberia Mid-Top TierCollection Analyst (12.05.2014- 30.05.2015)Company: Hewlett PackardDepartment: Credit and Collection- UK and Ireland Low Tier teamResponsibilities: • collection of debt: direct contact with clients by phone; credit control via email; issuing chasing/warning letters according to strict deadlines; escalation of non-payers for… Show more Senior Collection Analyst (01.06.2015-08.11.2018)Company: Hewlett Packard EnterpriseDepartment: Credit and Collection- Iberia Mid-Top TierCollection Analyst (12.05.2014- 30.05.2015)Company: Hewlett PackardDepartment: Credit and Collection- UK and Ireland Low Tier teamResponsibilities: • collection of debt: direct contact with clients by phone; credit control via email; issuing chasing/warning letters according to strict deadlines; escalation of non-payers for legal action and follow up on developments• collection of payments via bank statements, cheque and recurring credit card payments• develop strong relationships with customers to improve credit control efficiency• provide customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos• perform other assigned tasks and duties necessary to support the Accounts Receivable Department• enlist the efforts of sales and senior management when necessary to accelerate the collection process• communicate and follow up effectively with sales department regarding customer accounts on a timely basis Show less

Department: Internal AuditResponsibilities: • Maintained concise, up to date records of the audit plans, finding, working papers, reports and other supporting documentation for the audit performed • Performed audits toward the execution of the plan, evaluated the adequacy of the control and management as related the key risks • Conduct risk assessment of assigned department or functional area in established/required timeline• Executed day-to-day activities of the audit… Show more Department: Internal AuditResponsibilities: • Maintained concise, up to date records of the audit plans, finding, working papers, reports and other supporting documentation for the audit performed • Performed audits toward the execution of the plan, evaluated the adequacy of the control and management as related the key risks • Conduct risk assessment of assigned department or functional area in established/required timeline• Executed day-to-day activities of the audit engagements of various bank branches • Carry out audit missions from the annual audit plan, controlling the bank operations Show less