Providing external recruitment support/services to non-/IT companies running in different domains

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Pateplay is a (B2B) international provider in the iGaming area. The company creates a portfolio of (casino) games for gaming operators.• Support and manage all HR operations of several start-up holding companies and continuously seek ways to improve them• Responsible for the office management, administrative operations, end-to-end recruitment, benefits management, absence processing, payroll data processing, maintaining hard and electronic employee records• Implement hiring plans, strategies, budgets• Take care of occupational health and safety• Prepare, review and control documents related to employment contracts, terminations, changes of salaries/positions, terminations, probation periods, bonuses, deductions, overtime, job descriptions, etc.• Organize and maintain all HR and administrative documentation flow • Plan and organize team gatherings at the office • Support Marketing team in employer branding activities• Report to the COO and CFO• Resolve conflicts, collect feedbacks, listen to opinions, make investigations (collecting puzzles), act as a bridge for effective communication between: management-employees, employees-employees; act as an advocate for all parties• Give ideas, proposals and recommendations to the management for various topics• Support employees’ well-being and retention; foster positive workplace culture and high productivity• Act as the single point of contact for any HR-related queries• Participate in the (initial) design of performance management process• Set up, improve, implement and develop administrative, HR processes and good practices• Take care of occupational health and safety• Conduct meetings/follow-ups with managers to resolve employee-related issues/escalations• Close collaboration with the Legal team to ensure and achieve regulatory compliance related to the HR function• Line-manage HR Assistant/Office Manager

Supporting the set up of the recruitment process and additionally introduction/improvement of HR processes as well

UST is a global enterprise organization that provides (on-site and external) consultants to international (large-size/enterprise) clients on a project basis. The Bulgarian branch delivers personnel (leasing) to 2 local clients – well-known international companies with offices in Sofia • Being the 1st recruiter hired in the Bulgarian branch whose mission is to support the strengthening of the company’s position in the local market and winning recognition among other competitors• Building up the local recruitment process• Building up candidate database• Working with Bizneo (ATS)• Managing the end-to-end local recruitment activities and being responsible for meeting targets • Defining key recruitment metrics for performance assessment of the local team• Providing support (occasionally) to other international recruitment teams when needed (in Spain, the UK, Poland) • Report to the HR Manager, COO and other international C-level management members• Working with Account Managers• Supervising the company’s relationships with (local and foreign) recruitment agencies• Playing a key role in the employer branding strategy of the local office• Onboarding and training 2nd recruiter • Preparing weekly and ad-hoc reports for the management on key recruitment metrics• Giving ideas, suggestions for improvement of the local recruitment results and overall employer presence • Acting as a point of contact for clients on recruitment matters• Participating in regular meetings with clients’ representatives• Acting as an recruitment advisor for the management as well

EGT Interactive / lately Amusnet crafts online gaming software and solutions* IT/Non-IT recruitment and headhunting* Working with Hiring Managers* Training junior recruiters* Acting as an Account Manager in the communication with recruitment agencies

Lately renamed to interop.io, the company operates in two main directions – professional services with a focus on delivery of consultants (for customized solutions) and software product development both designed for the Fintech sector.* Being the 1st Recruiter hired in the company since its foundation* Setting up and customization of ATS as per the company's needs* Building and maintaining a candidate database * Redesign/optimization of the recruitment process* Management of end-to-end recruitment process * Headhunting of IT cadres mainly and less % of non-IT * Contribution to the recruitment/hiring of an HR manager in the company* Participating in HR generic activities (supporting the HR Manager)* Management of the contractual relations with providers of IT contractors* Managing the assessment centre for Telerik graduates* Participation in employer branding activities (in collaboration with the Marketing team and a PR agency)* Working closely with the owners (CTOs), Professional Services Manager and subsequently with an HR Manager* Collaboration with the Financial team regarding recruitment budgets, metrics, plans

BrightPoint is an evolving Bulgarian recruitment agency* Responsible for a team of 5 IT Recruiters, incl. its performance* Hiring new members* Training new joiners* Setting weekly targets and priorities* Supporting the team in their everyday challenges* Acting as an Account Manager for all clients in the IT devision* Reporting metrics to the agency’s co-founders* Working towards closing more specific and complex vacancies* Responsible for the digital presence of the brand – Facebook, LinkedIn, Instragram* Received 3 Top performer awards in 2018/2019 (above 30+ placements)

Reviewing initial clients' requests to understand precisely the hiring needs, clarifying the essentials for every project/assignment/orderAdvising clients for various matters on the labour market (available cadres, remuneration levels/ranges)Filtering resumes of non-/-active applicants Composing job descriptions Sourcing, headhunting for passive candidatesPerforming pre-screening to analyze applicants’ background, skills and motivation (through meetings/phone conversations)Acting as an Account manager for group of clientsOffering candidates' profiles to clients for consideration with supporting opinions, written summaries for their expertise, background, personality assessmentGiving a helping hand to clients in the offering process of their candidates of choice

Headhunting of call centre representatives - (trading) conversion and retention agentsScreening, interviewing and assessing candidatesWorking closely with hiring managersCandidate database managementWorking with targets and strict deadlinesTHE CALL CENTER WENT DOWN AND MY EMPLOYMENT THERE WAS TERMINATED

eMerchantPay is a global payment service provider (PSP) Being part of the first HR team in the company together with the HR ManagerRecruitment ActivitiesWorkforce Administration dutiesOthers:- Active participation in the introduction of HR and Application Tracking Systems- Initiation of design and implementation of a customized time-management system- Participation in the induction of Performance management process - Taking part in the organization of different types of social, team-building activities, company’s participation in job fairs, charity initiatives, etc.- Active input in the creation of a new Relax zone within the office premises- Responsible for the update and improvement of company’s web roster page- Fostering steady, friendly and positive employee relations, promoting a productive and harmonious work environment; taking into consideration employees’ comments, needs, requests, ideas, complaints about all sorts of matters - Doing on-going research on overall improvements and ideas being of use for the whole unit and HR team in particular- Writing announcements in the form of summaries for all new employees - Responsible for the creation of Welcome kit, Birthdays, Christmas presents, etc.- Making different types of surveys among the employees- Benefit management, incl. supporting the induction of new social perks- Serving as a mediator to resolve conflicts or disputes between employees, departments, providing guidance and support for work-related challenges, problems that affect the work- Assistance in the onboarding process

Maintenance of personnel's (employment) recordsProvide orientations for new employees Processing and addressing employees' queriesCollection of employees' feedback, complaints, needs, requestsScheduling interviewsSpecial assistance and care for the Software Development membersProviding general administrative support to employees/managersMaintenance of favorable office conditions (ordering supplies, keeping the office equipment in order, working on improving the office atmosphere)Acting as a communication bridge between the employees and C-level managementHandling different types of documentationCreation and update of databases, filesPrepare reports useful for the managementReporting to the COO, CTO and Office/Administrative ManagerPerforming front office duties (welcoming visitors, answering the office phone, organizing meetings)Sorting, distribution and coordination of internal information, communicationArranging travels and accommodations

Tradologic is a global financial software provider which offers solutions to the financial trading industryOffice management functionsVendor management - ensuring that the office consumables are in stock (incl. conduction of negotiations, constantly seeking better terms, arranging contracts, etc.)Reporting to the Administrative ManagerOverseeing the company’s incoming/outgoing mailActing as a personal assistant to the CEOOrganization and coordination of meetings, gatherings in the office, team buildingsMaking surveys for various mattersOrganization of business trips Providing general support to the management teamResponsible for all renovations and repair works at the office space/furnishingTaking care of employees’ satisfaction at the workplace, meeting their needs/requests, acting as the right hand of the HR teamCoordination and supervision of teams' displacement within the office premises (making space optimizations and reorganizations)Handling multiple documents, payments, going to public authorities, etc.

Data analysisQuality checkData categorization

- Managing large amount of outbound calls- Reaching out to customers through cold calling- Following specific communication scripts- Turning prospects into clients by presenting, promoting and selling services using solid arguments- Identifying customers’ needs, clarifying information, providing solutions and/or alternatives by up-selling packages- Studying new product descriptions- Achievement of standards for sales quotes- Filling the collected data in a special application form