Simona Dragastan Email and Phone Number

-root cause analysis tracking by constructing specific SQL queries in relation to the data structure of the system to analyze the data flow.If possible, fixing the issue or escalating it to the Data Analytics team or Product Owners.-examine and analyse reported issues, trying to locate the source and if necessary escalate appropriately.-manage inbounds tickets from the internal business teams

- Acting as the first point of contact for users, by resolving as many issues as possible on initial contact, in a professional manner and high attention to the customer’s needs and requirements;- Resolving incidents and requests in line with contracted SLAs - Troubleshooting Application and network/DNS/ISP connectivity issues;- Diagnosing, compiling, sorting and collecting all information for 2nd line of support (in case of escalation)- Responsible for the availability… Show more - Acting as the first point of contact for users, by resolving as many issues as possible on initial contact, in a professional manner and high attention to the customer’s needs and requirements;- Resolving incidents and requests in line with contracted SLAs - Troubleshooting Application and network/DNS/ISP connectivity issues;- Diagnosing, compiling, sorting and collecting all information for 2nd line of support (in case of escalation)- Responsible for the availability, performance, monitoring and emergency response for the support service- Engage on all application upgrades and migrations to new versions of the application- Design and implement innovations that help improve software infrastructure, security, and data availability- Identifying and automating manual workarounds and process improvements. Show less

- Respond to technical support requests through email and online chat using the company's CRM system (DNS issues, email clients, Hosting issues, system bugs, etc.)- Recommending the best products for customers' needs-Working closely with colleagues to identify and raise issues to improve customer satisfaction and experience

-importing of data from multiple sources into the clients processing systems and management of the resulting rejected records;- making provision of various outputs to internal and external stakeholders in a timely fashion;- creating of all necessary Direct Debit data outputs to BACS ensuring that processing milestones are met;- creating logs of system errors to the IT Department in a timely and accurate manner;- daily liaison with Account Managers and external agencies regarding… Show more -importing of data from multiple sources into the clients processing systems and management of the resulting rejected records;- making provision of various outputs to internal and external stakeholders in a timely fashion;- creating of all necessary Direct Debit data outputs to BACS ensuring that processing milestones are met;- creating logs of system errors to the IT Department in a timely and accurate manner;- daily liaison with Account Managers and external agencies regarding processing issues;- provision of daily automated reports to the Account Management teams;- management of tasks to ensure data is being processed in accordance with client/internal service levels;- compiling of other administration tasks required externally or internally;- overall management of all daily tasks relating to all client processing systems Show less

-Input data from various forms and templates on a daily basis.-Key attentively and accurately from various types of documents at approximately 60 wpm.-Verifying all data and ensuring that the process has been followed with accuracyAdvertisement agent