Simona Duobaite Email and Phone Number

• Processed and filed incoming and outgoing mail, thoroughly maintaining records for maximum efficiency.• Answered telephone calls and relayed messages effectively, maintaining strict confidentiality throughout.• Improved team efficiency by training and mentoring individuals through diligent team meetings and setting goals.• Increased production rate by using excellent time management and leadership skills throughout all tasks.• Documented all exhibits admitted during hearings.

• Monitored department workload, coordinating activities effectively to minimise resource concerns.• Transcribed dictated files and video recordings.• Kept physical files and digitised records organised for easy updating and retrieval by any team member with access.• Provided complete meeting support, including materials preparation and notes or minute taking.• Solved problems timely and effectively, ensuring customer satisfaction.• Negotiated customer repayment plans, consistently maximising early payments to reduce debt recovery time.• Successfully resolved complex collection cases, liaising with debt collection agencies and local courts to ensure positive outcome.

• Filed documents with courts on behalf of solicitor.• Entered new cases into company database.• Organised files for court proceedings.• Screened telephone calls and forwarded to appropriate departments.• Developed and maintained filing and retrieval systems.• Scheduled all appointments, appearances and briefings.• Answered and directed calls using multi-line switchboard.• Assisted solicitors in collecting information such as employment, medical and other records.• Created, indexed and maintained client binders.• Transcribed legal documents and phone conversations.

• Advising and checking application forms for clients• Sourcing information on immigration issues and advising clients accordingly• Liaising with other solicitor firms and handling requests from the UK Border Agency• Typing up and drafting letters to agencies and clients and handling all correspondence swiftly• Postal duties and solely responsible for banking money and cheques• Handling clients and processing cases/paperwork in the absence of a solicitor (where appropriate).• Organising the office and ensuring everything ran smoothly and professionally