Simona Rizea Email & Phone Number

Israel

Israel

- Assisting Payoneer’s partners worldwide for approving and reviewing their clients’ accounts- Providing end-to-end support to partners, for a fast solution in a timely manner- Working closely with CAD Escalations to investigate technical issues- Detecting patterns and reoccurring issues among partners' inquiries and finding the solution to optimize it- Refined CAD G3 email templates for partners, which decreased customer approval time- Upholding a high level of knowledge of Payoneer products, services and procedures- Continued collaboration with Accounts Managers, Business Managers, Risk, Payments approval and Knowledge Experts- OJT new premium approval specialists

Israel

- Performed Onboarding and Additional Services accounts’ review and approval, while working in line with the Company's Compliance and Terms and Conditions- Provided Knowledge Expert support in the team- Identified and collected cases of possible fraudulent customers and groups for reporting to Risk- Led the 2-session CAD Round table with the CC Team in Romania

- Provided excellent support in English to customers’ inquiries about Payoneer’s products and services - Multitasked between multiple systems such as Payoneer CRM, Oracle and more- Achieved great customer service to multiple customers simultaneously via chat- Reported trends and ongoing technical issues to higher authority- Communicated with other departments to maintain customer satisfaction

București, România

- Collaborated with high-end corporate customers of the Major Corporate Branch of BRD and providing a high level of customer service- Utilized Microsoft Excel to filter and sort data and update databases for payment support- Adapting and monitoring main policies and costs of salary conventions, ensuring that they meet changing business requirements- Monitored and advised clients in case of possible card fraud. Identified fraud patterns through daily report analysis and escalated new trends.- Analyzed and processed overdraft applications – risk analysis based on customer’s financial health (credit score, income, credit history etc.)- Provided technical support to corporate clients for BRD’s payment solution- Established and maintained relationship with business card owners related to banking card services- Provided support to clients for issues regarding debit or credit cards

București, România

- Processed investment funds and bonds applications- Managed safe deposit boxes contracts and access- Banking formalities regarding inheritance, successors and legal deductions- Processed payment requests for dividends and returns of capital- Operated cash transactions, cash management, payment orders, cheques

București, România

- Advised customers for choosing the best housing loan and savings program, based on the know-how of the Erste group- Ongoing development of customer database through new connections- Maintained and managed the portfolio of customers- Monitored sales meetings success ratio and updated and optimized sales scripts and guides- Won "Succesful start-up in BCR Banca pentru Locuinte" award in September 2012.- Won the best sales agent award in June 2014

Master'S Degree, Taxation

Corporate taxation, VAT and excise duties, International double taxation. Partnerships and workshops with: Ernst & Young.

Bachelor'S Degree, Finance, Insurance, Banks And Stock Exchange

Macroeconomics, Banking databases management system (SQL), Microsoft Excel, Capital markets, Investments

Mathematics- Informatics, Bilingual English