Managing purchasing flow through purchase requisition and purchase order creation. Following suppliers deliveries and arranging transport activities. Following suppliers back log in order to avoid constraints in production

Managing customer's complaints, customer satisfaction and recall actions for Nissan, Pegeout, Kia, Mitsubishi, InfinityWarranty contracts extentionService accountantInsurance contract management

Providing front line customer service and sales support for Customer accounts as FCA, CNH, VM MOTORI, AUDI, VOLVO, IVECO, NISSAN, JAGUAR. Coordinating and processing of customer requirements or complaints from receipt of order to post-sales ensuring customer satisfaction throughout the process. Support on customer relationship and communication link between customers, sales staff and site staff. Responsible for demand forecast for 3 months for designed customers and analysis of customer variation to support demand• Responsible to track and trace delivery Metrics for internal metrics (OTTR) and external Customer satisfaction and service level through customer portals.• Alerts appropriate staff of any potential delivery problem and suggests alternative products or services to meet customer needs during crises management.• Participates in resolving customer complaints and determining root cause of complaints• Monitors and verifies internal production vs shipping requirements• Support on end of the month monitoring for sales and inventory levels• Coordinating of 3PL shipment department to ensure appropriate delivery to customers• Coordinates with customers new product introduction or modification and phase out control of finished goods • Develop strong relationship with customerInventory management for 16 M $Management of suppliers orders and deliveries

Customer contact for mainly Italian Customers. Customer order management and customer order analysis.Weekly demand meeting with sales staff preparing of shipping schedules to shipment department.Customer delivery performance. Transport booking and management for customer and for site responsibility carriers, truck control process. Special freight management and root cause analysis.

materials deliveries and internal Handling, domestic and international shipping of finished goods, sale of recyclable material from production-scraps