Simona Thomas Email & Phone Number

United States

Owner of Bankruptcy Escrow Analysis, completely oversees post mod escrow analysis,handles escrow analysis escalations, and work with tasks request for escrow analysis

Handles customer inquiries regarding mortgage payments, escrow questions and general servicing questions via verbal and written correspondence

Irving, Texas

• Created a macro to process escrow analysis from excel to MSP
• Subject Matter Expert for Quality Control and Escrow processes and procedures
• Assisted with escrow analyzes and supporting RESPA guidelines to ensure proper servicing.point of contact for all escrow related escalations.Performed annual and out of cycle analysis. Review and complete escrow tasks.

Arlington, Texas

• Contacted prior lien holders to confirm lien status
• Secured lien releases to ensure proper position
• Reviewed insurance policies for homeowners for understanding
• Retrieved property tax issues and update the account according
• Uploaded, emailed, and contacted insurance companies to verify dwelling amounts onhomeowner’s insurance policies
• Contacted the counties for resolution of any property tax issues

Lewisville, Texas

• Positions Held Short Sale Specialist III: 06/1/11 – 1/13/14
• Analyzed financial statements, tax returns, credit reports, BPO’s and appraisals to recommendthe most appropriate workout program.Loss Mitigation Solicitor III/Relationship Manager III: 05/1/09‐06/1/11
• Managed compliance with the Federal Bankruptcy Law for efficient monitoring of short salesaffected by Chapter 7, 11, 12, and/or 13 bankruptcies
• Responded to customer inquiries regarding mortgage default and loss mitigation optionsCollector III: 12/8/08 – 05/1/09
• Organized and prioritized assigned loans based on various factors including promise to pays
• Generated outbound calls to delinquent homeowners who may have been in foreclosure or considered high risk