Simona Vakar Email & Phone Number

London, Gb

London, England, United Kingdom

- Perform data analysis and processing for customized incentives not available in the self-serve platform. This allows 360insights to reach more markets, typically on the higher end.- Maintain smooth customer-facing business flow: clean, transform, and join data using Excel (pivot tables, macros, VLOOKUP, charts), and import results for self-serve use.- Update relevant stakeholders on the status of their marketing campaigns by generating weekly Excel reports based on the current information in our database.- Apply weekly HTML/markup updates to marketing microsites powered by our in-house CMS (Content Management System)- Coordinate training and knowledge-sharing activities for the Operations team, resulting in documentation, recordings, and wiki pages.

Greater New York City Area

Kraft Kennedy has an in-house lineup of consultants providing a full line of IT services to companies that require expert help and round-the-clock support for business continuity.- As Operations Specialist, I managed Support Practice Group workflow and SLA compliance through variable work volumes and escalations, while effectively liaising with C-suite and account managers.- Applied Kanban methodology to identify continuous improvement opportunities in Support Practice Group workflow, increasing operational capacity by over 50% and increasing sales confidence.- Reduced incident backlog by 95% through effective backlog grooming, duplication reduction and workflow optimization, significantly improving team transparency and C-level capacity planning.- Worked with Director of Operations and Account Managers to set up clear workflows and SLAs for the support team to boost customer satisfaction and sales cycles. Transformation led to emphatically better performance, higher customer satisfaction, and lower team turnover.- Handle escalations, manage diaries, schedule training, monitor 24/7 support queues.

Islandia

Everbank was one of the first-ever online banks, providing diversified financial services including banking, mortgages, and investing services, particularly to wealthier international clientele. With a minimum deposit balance of $50,000, our customers expected efficiency and accuracy.- Supervise the team of 20+ New Accounts associates, performing 250+ customer onboardings per week and ensuring smooth adoption of bank services by new clients. - Maintain high standards for all onboarding activities, prorating account interest to application receival date, liaising with Risk to prevent fraud, ensuring data accuracy.- Liaise with other departments to gauge onboarding capacity requirements, which could spike during marketing campaigns and sales pushes.- Assist with yearly performance reviews and team management.

Education record

Activities and Societies: Liberal Arts Courses

Education record

Activities and Societies: Liberal Arts Courses

Bachelor'S Degree, Social Assistance, Pathology And Child Psychology