- Enterprise architect on transformation initiative.- Identification of current architecture state- Develop Target Architecture Model- Development of Business Architecture- Acting Head of IT on specific deliveries.

- Lead Architect for Contact Centre technologies on Major Global projects across Banking group (Wealth, IB, Corporate, Retail & Cards).- Acting as Chief Architect and principle for specific initiatives, leading groups of architects. - Develop Target Architecture Model, internal roadmaps & Reference Architecture.- Defining engineering standards & patterns.- Working with the business on development of new TOM for operations.- Responsible for technical compliance and regulatory adherence of projects.- Some hands-on implementation of products.- Management of vendor RFQ/RFP’s.- Frequently lead a team of architects on multiple initiatives.- Management of key technical work streams & implementations.

- Architectural Lead on major telephony programmes.- Technical Design Authority and a key decision maker for strategic technology.- Primary escalation point-of-contact for architectural guidance.

- Principle Technical Lead on Vodafone’s largest bid to date.- Management of a Due Diligence exercise/Solution Architect for IPT and Fixed telephony networks.- Subject Matter Expert on Telephony, VoIP, IVR & Telco.- Detailed analysis of requirements against delivery capabilities.

- Solution Architect for Major Global projects- Technical Design Authority and a key decision maker for strategic technology.- Proposing, defining & engineering strategic technical solutions.- Some hands-on implementation on various Avaya products

- Technical Design Lead for Telephony & Data Network solutions- Proposing, refining & engineering strategic solutions.- Defining technical & corporate standards including Buy/Hold/Sell categories.- Providing governance for project & implementations.- Architect in Telephony Strategy for merger of two large financial organizations.- Acting as escalation for Technical Operational issues.

- Technical Programme Manager for major Avaya installations- Responsibility for tendering, budgets, project procurements.- Managed bid propositions from vendors, aligning with requirements.- Presentation of solutions and proposals to technical teams, internal clients & senior management.- Creation of technical drawings, schemes and data sheets.- Scoping & assessment for new sites, including Business Analysis, PM, QA & delivery Assurance.- Subject Matter Expert for strategy, architecture & project teams offering technical definition & solutions.- Management & knowledge transfer of Operations team.

Service Management & ImprovementCost-Saving initiatives. Team ManagementVendor ManagementManaged technical installation/maintenanceRelease Management.

- Technical Design Authority for new telephony implementations.- Responsible for control and development of cost-saving initiates, including fixed-line-to-mobile, capacity evaluation and future planning.- Subject Matter Expert, advising on Avaya installations.

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