Simone Duff Email & Phone Number

Cambridge, On

- Provide complaint handling and dispatch calls for service for the Waterloo Regional Police Service using police computer systems including Computer Aided Dispatch (CAD), Canadian Police Information Centre (CPIC), Niche Records Management System (RMS), phone and radio systems.- Monitors units, assesses calls for service and responds to radio calls on the radio system by operating and responding to all the talk groups on the systems, including all police personnel.- Uses 900 codes, 10 codes, and acceptable radio terminology.- Gathers complete and accurate information as possible from callers through the use of clear questions, a calm demeanor and empathy, where appropriate. Adjusts communication style to meet caller needs to quickly determine how to route response.- Operates the CAD system by entering information to identify appropriate response, updates information and operates RMS and Niche RMS and required computer software systems to fulfill related job functions.

Wilfrid Laurier University

Sociology And Psychology

Education record