Workingly closely with the Managing Director to help with the running of the business, covering the Managing Director when absent.Daily overseeing the managers of the Surveying, Order Processing, Logistics, Installation and Aftercare Customer Service Departments.Technical surveying of more complex projects.Responsible for all final designs and project plans.Technical product specification, ordering all major project components within budget, forecasting labour to ensure… Show more Workingly closely with the Managing Director to help with the running of the business, covering the Managing Director when absent.Daily overseeing the managers of the Surveying, Order Processing, Logistics, Installation and Aftercare Customer Service Departments.Technical surveying of more complex projects.Responsible for all final designs and project plans.Technical product specification, ordering all major project components within budget, forecasting labour to ensure Just In Time supply chain, buying approx. £2million p.a. from major suppliers.Managing ongoing relationships with all major suppliers.1st and 2nd Line Technical support for specifiers, surveyors, installers and customers.Recruitment of Operational staff and Contractors.Managing Contractor relationshipsIT ManagerAssistance with Technical salesFleet ManagerAny other duties as required Show less

Contracts Manager responsible for all Conservatory, fenestration, replacement roof, and replacement soffits & fascia installations.A member of the senior management team, I work with a large pool of employed and self employed trades teams, along with subcontractors to programme multiple multi-trade projects to ensure swift and smooth installation.Ensuring each job is within budget, whilst still achieving turnover targets

General Management of the 24 Hour multi time-zoned Control Centre. Monitoring various systems across the UK, Europe and North AmericaHead of GPS ProductsLine manager for the team of Control Operators with the support of Duty Supervisors.Management of all subcontractor activitiesManagement of disaster recovery contact centre servicesSuper User of all Monitoring and Service and Installation functionsGenerating and working to KPIs to ensure that SLAs are met for various… Show more General Management of the 24 Hour multi time-zoned Control Centre. Monitoring various systems across the UK, Europe and North AmericaHead of GPS ProductsLine manager for the team of Control Operators with the support of Duty Supervisors.Management of all subcontractor activitiesManagement of disaster recovery contact centre servicesSuper User of all Monitoring and Service and Installation functionsGenerating and working to KPIs to ensure that SLAs are met for various Operations functions.Generating Codes of Practice and other best practice documentsGenerating user and operation manuals, including training workshops for staff, contractors and clients/usersFluent in a wide range of software, including - MS Office, Windows, Android, Crystal Reports, RSI Videofied, Patriot Systems, HeiTel CamControl, Milestone XProtect, Starcom Online, Starcom Installer, Android and bespoke TagAlarm Control Centre.1st and 2nd line tech support for customers and engineers: IP and analogue CCTV (Including HeiTel, Milestone, Dahua, Qvis, Hikvision, Vista, Alien); Paxton and IEVO Access Control; RSI Videofied; Starcom GPS; and Tag Systems bespoke productsOffice Based with Site Visits Show less

Supporting role working with Operations Director for all daily UK Operations functions.Responsible for daily supervision of Control Room and Service & Installation functions. Ensuring SLAs are met from order being received to the end of the project.Business development, building relationships with existing and potential new clients (focussing on CPNI – National Grid, United Utilities, British Transport Police etc.)Supporting the Health & Safety, GPS Product and IT managers as… Show more Supporting role working with Operations Director for all daily UK Operations functions.Responsible for daily supervision of Control Room and Service & Installation functions. Ensuring SLAs are met from order being received to the end of the project.Business development, building relationships with existing and potential new clients (focussing on CPNI – National Grid, United Utilities, British Transport Police etc.)Supporting the Health & Safety, GPS Product and IT managers as required.Wide range of software & hardware used, fluent in use & able to train others - MS Office, Windows, Crystal Reports, RSI Videofied, Patriot Systems, HeiTel Cam Control, Milestone XProtect, Starcom Online, Starcom Installer, Android and TagAlarm Control Centre.Supporting European operations via reports & guidance.Office Based with Site Visits Show less

Responsible for daily supervision of the secure 24 hour security control roomFunctions including: staffing and rotas; extracting, collating & presenting relevant data and reports to colleagues & clients; live site database management; front line technical support; supporting the on duty operators with overflow calls & alarms; personally covering control duties where no operator is available (e.g. unexpected sickness); training & development of operators; customer liaison; training & support… Show more Responsible for daily supervision of the secure 24 hour security control roomFunctions including: staffing and rotas; extracting, collating & presenting relevant data and reports to colleagues & clients; live site database management; front line technical support; supporting the on duty operators with overflow calls & alarms; personally covering control duties where no operator is available (e.g. unexpected sickness); training & development of operators; customer liaison; training & support to other distributors and users of Tag products; support to the service & installation function; and general support to the Operations Manager.Office Based Show less

Monitoring alarm systems, CCTV & GPS tracking devices on sites & vehicles across the UK. Shifts covering 24/7. Providing front line customer service & technical support. Front of house duties. Assisting other departments including marketing & sales, production & engineering and service & maintenance as and when required.Office Based

Providing support to the Senior Contracts Manager & Contracts Director on various sites across South & East England, supervising staff & installing passive fire protection solutions. Flagship projects included the refurbishment of the Aviva head office & Norwich Theatre Royal and construction of the Arora Hotel at Heathrow T5 & residential properties at the Colchester Garrison.Site Based