Simona Iqbal Email & Phone Number

Grand Terrace, CA, US

-Conduct market research to identify potential business opportunities, including government contracts and private sector projects.- Develop and execute capture strategies to win targeted opportunities, including analyzing competitors, assessing risks, and aligning the organization’s capabilities with customer needs.- Build and maintain relationships with.

• Helped admins build, manage, and automate functions related to payroll processing, mapping accounting data, time off implementation, and time tracking systems.
• Researched and resolved 50-70 product and technical payroll system cases each week via email, chat, and Zoom within 4 hours of receipt.
• Performed troubleshooting steps to resolve customer problems quickly and efficiently while coordinating with internal teams to ensure quality service with an average of 98% satisfaction ratings.

Los Angeles, California, United States

• Conversed and helped stabilize individuals in crisis which called or texted hotline for assistance.
• Evaluated risk to client or others by gathering information and conducting assessments.
• Used skills such as active listening, empathy, and collaborative problem-solving to connect with callers and address concerns.
• Built safety plans to lower risk of crisis band intervened in specific manners outlined by procedures.
• Maintained confidentiality of records relating to callers.

Newport Beach, California, United States

• Documented observations, interventions, and concerns in patient charts and electronic systems (KIPU), sustaining continuum of care from admission through discharge.
• Facilitated and engaged clients prescribed therapeutic group sessions as part of specific procedures to promote coping skills, education, and life skills.
• Identified and addressed individual mental health challenges, specifically substance use disorder to support patients in rehabilitation for community reintegration.

Costa Mesa, California, United States

• Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
• Monitored activities daily to meet production programming and customer requirements and adjusted daily work schedule to account for changing employee levels or operational needs.
• Cross-trained new and existing employees to maximize team agility and performance, decreasing labor costs by 15%.
• Kept detailed records of daily progress and industry trends to identify and incorporate new business strategies and technologies.

Anaheim, California, United States

• Attended conferences and events to stay up-to-date with industry trends and planning standards.
• Organized, coordinated and deployed banquets, fundraisers, weddings and other special events while focusing on delivering superior customer service.
• Evaluated and selected service providers and vendors according to customer requirements, up to 10% below budget.
• Worked with clients to understand requirements and preferences and proposed ideas in anticipation of client and guest needs to improve success of each event.