Simona Jackson, Csm, Pmi-Capm, Safe Popm Email and Phone Number
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With progressively responsible experience in complex roles requiring exceptional requirement analysis, quality assurance, and Agile/SAFe methodologies skills, I would encourage you to go through my profile for a better understanding of my qualifications and expertise in the IT project and engineering sphere. My history of success is directly related to my ability for improving operating systems, amplifying business processes, and leading product development while adhering to applicable rules and regulations. I’m an expert team leader with proven capability to plan and deliver exceptional project services to a diverse range of clients.Throughout my career, I have been promoting a professional demeanor in fast-paced settings and demonstrating management expertise. Business professionals and customers enjoy working with me because I can point them to the best services, resources, and methods for their needs. I have always been establishing positive relations with the software design teams. Self-assuredly, I always implemented knowledge and skills in Jira, Appian, Salesforce, Gaming and Entertainment, Government, ServiceNow, SDLC, Agile, GIT, Ruby, Selenium, Cucumber, Office, Windows, IOS, OS, Linux, CircleCI, Azure, and MySQL. I maintained accurate information in electronic databases. I have developed and coordinated new ideas and concepts for testing; resourced to supplement, expand, or replace existing concepts. Additionally, certified as a SAFe Product Owner/Product Manager, CAPM-PMI, and Scrum Master.Companies that I’ve made an impact at include Versus Systems, LLC, Incentive Technology Group, Making Home Affordable, and Ally Bank—my prowess is not limited by company type. While others take pride in meeting all standards set before them, my passion is for delivering service that goes beyond organizational expectations, creating a win-win scenario for everyone involved!Please feel free to contact me with any thoughts, comments, or questions about my work—I’m always interested in making new professional acquaintances.
First Citizens Bank
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Business System Analyst Iii - AvpFirst Citizens Bank Jul 2022 - PresentRaleigh, North Carolina, Us
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Quality Assurance LeadVersus Systems May 2021 - Jul 2022Los Angeles, California, Us• Analyze system specifications & business requirements of end clients using agile Methodology to create User Stories• Lead Scrum ceremonies including Daily Stand up, Backlog Grooming, MVP sessions, Breakouts, and Prioritization/Engagement Roadmap• Supervise a team of QA Analyst and Engineers that consist of six on and offshore members • Train Junior QA on Agile practices - Cucumber/Gherkin writing styles • Collaborate with other projects Scrum Teams for best practices and schedule alignments• Initiate team development plan for Technology department including - classes for PlayCanvas developers and Automation test scripting for Junior level testers• Coordinate with software developers to create custom applications and trackers to achieve client goals.• Brainstorm with peers and other members of the design team to determine enhancements and product features.• Collaborate with Product Managers and Engineers to prioritize an extensive backlog, turning tasks into scalable Story/feature tickets• Track ongoing project advancement towards predefined milestones, reducing instances of missed deadlines by 90%•. Establish QA Processes for manual and automated testing.Achievement:Create and implement various Agile Processes to project including QA Pipeline for Manual and Automation Testing, Master Test Plan/Checklist, Onboarding process, Sprint Analysis Templates, Release Management protocols, and Data Matrix -
Quality Assurance Engineer (Remote)Thompson Technologies Oct 2020 - May 2021Atlanta, Ga, UsCollaborate with several development projects within Chick-Fil-A Corporate Headquarters as a key member of the software development team.• Identified software defects and followed through with resolution by collaborating with several development projects within Chick -FilA Corporate Headquarters• Generated high-quality deliverables by establishing testing methodologies and techniques• Provided input on functional requirements, product designs, schedules, and potential risks by participating in formal and informal product design reviews• Produced flawless experience for customers by building productive relationships with software design team, engineering, and functional leadership• Created test plans and automated test cases in line with standard testing frameworks and agile methodology by skillfully using Selenium/Cucumber in Java languageAchievement:Created QA process for budding Software Development team that allowed for smooth releases, diminished rework, and in-scope deliveries -
Senior Software Quality Assurance Engineer (Remote)Itg - Incentive Technology Group Nov 2017 - 2020Arlington, Virginia, UsDuring my tenure at Incentive Technology Group, I was promoted to lead and motivate an eleven-member software QA testing team, developing and implementing quality assurance/control methodologies while following QA standards, federal regulations, and customer specifications. • Spearheaded several development projects for a government agency as key member of software development team.• Ensured all milestones and deliverables were met by planning development, testing, and implementation phases of special projects.• Analyzed and reviewed business requirements and functional design specifications with developers, project managers, and QA managers to ensure all requirements are met.• Led product demonstrations with clients and internal cross-functional stakeholders, as well as training team demonstrations to highlight new product capabilities.• Assisted government clients, including GSA and DHS, with digital transformation of multiple legacy applications to cloud-based application• Developed more than 5K manual and automated test scripts utilizing comprehensive business requirements, functional documentation, and processes.• Managed team that consisted of 11 QA Testers and QA Engineers.• Implemented QA Automation within project, including Automation Framework.• Achieved quality assurance objectives by contributing information and analysis to strategic plans and reviews and preparing and completing action plans.• Implemented customer complaint system and root-cause problem solving, decreasing customer complaints by 80%.• Supported product managers and development teams across phases of testing from planning to execution, troubleshooting, and reporting within a high-volume, agile environment.Achievement:Partnered with management to create, develop and implement Agile quality initiatives, resulting in 98% testing accuracy from 90%. -
Quality Assurance Test LeadItg - Incentive Technology Group Nov 2014 - Nov 2018Arlington, Virginia, Us
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Software Quality Assurance TesterItg - Incentive Technology Group Nov 2013 - Nov 2014Arlington, Virginia, Us
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Project Analyst IiFreddie Mac Aug 2012 - Nov 2013Mclean, Va, UsBeing a Project Analyst, I conducted valuable research and scheduled routine activities to achieve project goals. My proudest accomplishment was to analyze the Non-Performing Second Look Loans as per instructions of the US Department of Treasury under the Home Affordable Modification Program. I kept close relationships with clients, service providers, and corporate administrative units to streamline services, deliverables, and meetings.• Oversaw Loan File Logistics during the implementation of LFSE (compliance reporting software) various enhancements by rendering services as Business Lead.• Formulated ADHOC Excel Reports, Dashboards, and PowerPoint presentations for senior management within MHA-C.• Collected data from diverse source formats.• Met project goals and objectives by conducting valuable research and planning day-to-day activities.• Streamlined services, deliverables, and meetings by interfacing with clients, service providers, and corporate administrative units.• Created monthly and quarterly analyses, reports, and schedules for decision-making purposes by gathering and synchronizing production as well as important statistical data.• Advocated for ways to streamline ongoing projects, prioritizing shorter turnaround times and consistent development quality.• Optimized testing protocols by integrating simulations into diagnostic and validation tasksAchievement:Generated project health reports for stakeholders and senior personnel, tracking metrics such as Compliant and Non-Compliant Financial Institutions. Designed quality assurance testing methods for projects in the Mortgage industry. -
Qa Analyst Test EngineerAprimo Mar 2012 - Aug 2012Chicago, Illinois, UsAs a Quality Assurance Engineer, I steered deliberated efforts in the initial consultation with internal/external clients aimed to understand the overall scope of a project. I managed customized test cases that verify functionality defined in documents. I was accountable for maintaining detailed records of defect information in Jira and conducted metrics and reliability analyses.Following were my achievements for the Aprimo/Teradata:• Improved customer satisfaction by testing COTS (Aprimo/Teradata) and customizing software to meet client specifications.• Developed Test Case documents in SharePoint for versioning and traceability while ensuring accuracy and correctness.• Built dynamic relationships with all developers to resolve issues promptly and meet aggressive scheduled deadlines.• Created and integrated Test Plans by skillfully using the MS Word template for Requirement Traceability Matrix. -
Quality Assurance AnalystAlly Dec 2008 - Mar 2012Detroit, Mi, UsAs a results-oriented VP Product Manager, I leveraged extensive experience to rebrand the organization, also provided ongoing support to new and existing products/service requests. I successfully tested financial business software applications using manual and automated resources. I analyzed requirement documents to finalize the test plan and strategy.• Wrote, edited, and updated project manuals and technical documentation used by the quality assurance team.• Coordinated with software developers to create custom applications and trackers to achieve client goals.• Maintained over 2K manual test cases.• Championed rebranding of organization and delivered ongoing support to new and existing products/service requests.• Gathered user business requirements by meeting business users and generated business models and use cases.• Finalized test plan and strategy by reviewing and analyzing requirement documents.• Developed business requirement documents for each release based on client needs and software abilities, additionally provided working model to internal client.• Coordinated with and lead multiple stakeholders in project initiation, planning, execution, and closing activities.• Analyzed and tested different builds to identify, trace and help resolve bugs.• Researched new tools and technologies for potential use by the quality assurance team. -
Account CoordinatorDiebold Dec 2002 - Mar 2007North Canton, Ohio, Us• Constructed plans and forecasted staffing needs for various product installation projects to reduce costs.• Organized meetings with regional and national resources to determine organizational needs per release.• Coordinated the scheduling, staffing, and training for all install projects in the DC regional area.• Maintained a 97% installation success rate, reduced costs by 20% and increased profits by more than 50% for the 2005 and 2006 fiscal years. ( included inventory maintenance, buyback program, and adhering to proper billing processes)• Cooperated with Sales Managers and customers to execute project objectives.• Maintained product inventory through the use of manual and electronic processes.• Facilitated meetings with sales representatives, management, and customers through conference calls, web meetings, and e-mails. • Generated quarterly business reviews and provided recommendations for direction and growth.• Tracked purchase orders and worked with customer service to ensure item availability and shipment.• Prepared proposals for minor installations and rewarded over 95% of bids.• Created strong working relationships and utilized consultative selling techniques to make sales.
Simona Jackson, Csm, Pmi-Capm, Safe Popm Skills
Simona Jackson, Csm, Pmi-Capm, Safe Popm Education Details
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Western Governors UniversityInformation Technology Project Management -
University Of The District Of ColumbiaInformation Systems
Frequently Asked Questions about Simona Jackson, Csm, Pmi-Capm, Safe Popm
What company does Simona Jackson, Csm, Pmi-Capm, Safe Popm work for?
Simona Jackson, Csm, Pmi-Capm, Safe Popm works for First Citizens Bank
What is Simona Jackson, Csm, Pmi-Capm, Safe Popm's role at the current company?
Simona Jackson, Csm, Pmi-Capm, Safe Popm's current role is IT Professional with 14+ years experience in leadership, modernization, and product development in an Agile and SAFe environments..
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What schools did Simona Jackson, Csm, Pmi-Capm, Safe Popm attend?
Simona Jackson, Csm, Pmi-Capm, Safe Popm attended Western Governors University, University Of The District Of Columbia.
What are some of Simona Jackson, Csm, Pmi-Capm, Safe Popm's interests?
Simona Jackson, Csm, Pmi-Capm, Safe Popm has interest in Children, Project Management, Traveling, Problem Solving, Education, Strategic Planning, Human Rights.
What skills is Simona Jackson, Csm, Pmi-Capm, Safe Popm known for?
Simona Jackson, Csm, Pmi-Capm, Safe Popm has skills like Quality Assurance, Sharepoint, Business Analysis, Customer Service, Banking, Integration, Quality Center, Salesforce.com, Problem Solving, Regression Testing, Hp Quality Center, Ms Project.
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