Simona Nardone Email & Phone Number

Barcelona, Catalonia, Spain

Driving growth and innovation in the Italian e-commerce and payments industry. Building strong relationships with key accounts, identifying market opportunities, and delivering exceptional customer experiences.Key Responsibilities:Account management and developmentMarket analysis and trend identificationSolution development and implementationCustomer success and satisfactionCross-functional collaborationData-driven decision making

Barcelona, Catalonia, Spain

Responsible for measuring agent adherence to policy and procedureIdentifying agent training needs that help to improve performancePreparing quality reports and performance trends.Providing management with daily and month end call management and department performance reports.Working on a variety of assigned special projects.

Helping companies scale their business with Google Cloud technology.Understanding IT infrastructures and providing Google Workspace and Google Cloud Platform solutions. Interacting with C-level executives ( CEO, CIO, CMO, CTO ) in the prospect companies.

Barcelona Y Alrededores, España

Building and maintaining strong, long-lasting client relationshipsNegotiation of contracts and closure of agreements to maximize profitsWork with assigned portfolio of clients assisting them with challenging requests or escalations as neededmarketing consultant for my clients with focus on their brand image on our website and their social networks

Barcelona Y Alrededores, España

Manage pay processes for the European Tech Data's front and back office organizations.Responsible for top accounts such as Samsung, Acer, Dell and Eaton. Main responsibilities include:At commercial level, implementing special price conditions to our customers ensuring the maximum profit in Techdata’s commercial activitySupporting the sales processes and marketing by collaborating with the different departments of TechData Italy. At financial level, posting claiming and collection of receivables related to vendor agreements.Control evolution of debt ( ageing )Month quarter and close activities: ageing analysis, accounting reconciliations and margin corrections.Dispute handling with vendorsCollection, validation and posting of Invoices and Credit Memos issued during the Purchase to Pay (PTP) processes.Reconciliations of Vendor accounts ensuring that missing documents are requested and validated.Claim credit notes to the vendor to solve any possible query identified during the PTP process.

Barcelona, Catalonia, Spain

Acting as Apple first point of contact, interact with business and leisure customers to provide and process information in response to inquiries, concerns, and requests about products and services; answering questions and giving advice on all Apple services and products.Detecting and Generating Leads and new business partnerships by exploring market opportunities, using phone, mail and social media tools. Following up customer needs to ensure an excellent service was provided, since the first contact.Process specific marketing on products and services, send out promotions.Using technical expertise to troubleshoot problems and identify and escalate priority issues per client specifications.

Swords, County Dublin, Ireland

Responsible for the processing of all Hertz FNOL claims, passing Third Party claims to HCM, presenting to DCU completed documentation for the recovery of damage cost and replying to Hertz customers gathering supporting details for their damage charges in a timely manner.Process claims against the relevant party where appropriate. Follow up Customer contacts by retrieving damage supporting documents and written communication.Solve escalated complaints promptly and with high customer focus.Develop strategies to improve processes and cooperation with other departments, such as Customer Service, Accounting and Collection.

Swords, County Dublin, Ireland

Answering and solving customers queries by phone, email and Social Networks in a professional and timely manner according to the company targets, deadlines and quality standards. Created specific and measurable communication strategies to solve customers queries at first contact.Assisting customers through web promotions. Acting as intermediate between customers and locationHandling calls inbound calls and queries and achieving sales conversion targets on a monthly basis as per business plan.Sold ancillary services overachieving revenue targets on a monthly basis.