Leading the organisation through all areas of the IT life cycle through collaboration and continual service improvement to ensure that the IT strategy aligns and enables the overall business strategy.Responsible for technical delivery, operations and security of all IT services across the Enterprise with a customer centric approach, including but not limited to:- Strategic direction of technical functions, cloud first, SaaS & continual service improvement approach.- Head of cloud operations (Azure).- Led rapid data centre migration to Azure (2021 - fastest sector adopter **source Microsoft)- Responsible for all third line tech teams (Technical Delivery, Data & Reporting, Cyber, Testing, ERP)- Ownership and delivery of the technical and cyber security strategy to enable the business.- High level supplier relationship management (Multi-million pound budget)- Responsible for availability, major incident’s, disaster recovery and capacity management.- Design and implementation of work from anywhere strategy and BYOD- Decision maker on multiple transformation project boards - Stakeholder management- Cyber Security (vulnerability mgmt, network security, pen testing, end points, incident response, DR)- Matrix management of internal and external resources- Audit compliance to ISO27001 and PCI including reporting to the board- Development of technical managers through succession planning and personal development - Chair of Information Security Working Group – cross functional across the entire organisation inc exec - Enabler and member of the digital first strategy- Key technologies: Azure, Data Centres, O365, SaaS, SQL, Oracle EBS, intune

Responsible for service to ensure that availability of systems and speed to serve is paramount while addressing continual service improvement in a customer focused approach.Technical delivery, operations and security of all IT services across the Enterprise.- Support and leadership on key IT enabled change and transformation initiatives- Cyber Security (vulnerability mgmt, Identitity mgmt, penetration testing, end point security) - Audit compliance to ISO27001- Cyber security reporting to board- High level supplier relationship management (Multi-million pound budget)- Line management of all IT service management (inc Digital Team, Service Desk, Service Delivery, Service Improvement and Service Transition)- Creation of Digital Support team and ownership of digital delivery and services e.g Websites / Apps- Matrix management of internal and external resources- Delivery of the technical strategy to enable the business- Strategic direction of the service management function using ITIL and BI Modal frameworks- Development of technical managers through succession planning and development plans- Service representative of cross functional business teams / project boards / security- Key stakeholder management- Key technologies include Data centre's, O365, SaaS, Oracle EBS, VMware, CRM, Online

Responsible for technical delivery and continual service improvement using agile and traditional delivery methods. Including defining technical roadmaps for both internal and external facing systems within an ITIL environment.- Technical design, Service design, and operation - Embedding the new operating model following restructure- Key technologies include O365, Azure, Share Point, Oracle EBS, VMware, CRM, Online- Technical project management (Agile and Waterfall)- Operational Security- Ensuring audit compliance PCI and ISO27001 - Operational Security - patch management, vulnerability management, mitigating controls of risk - Driving continuous service improvement / root cause analysis- Refinement of key processes via ownership or management (Project, Delivery, CSI)- Development of technical managers through succession planning and development plans- Service representative of cross functional business teams - Management of multiple technical teams - internal and external- Service reviews and stakeholder management- Release management (Agile / Waterfall)- High level supplier relationship management (Multi-million pound budget)- Wide range of technologies which incorporate both cloud (Azure) and hosted

Responsible for multiple third line teams supporting internal and external facing systems within an service management environment (ITIL). - Service design, transition and operation (AWS, VMware, SQL, Red Hat, Websites, CRM, Op Sales, Data)- Technical project management (Agile and Waterfall)- Operational Security - patch management, vulnerability management, anti-virus- Technical security representative for operations at leadership level - inc IT security risk register- Ensuring audit compliance (PCI / FSA) / security compliance- Driving continuous service improvement / root cause analysis- Identity and access management (OKTA), Cisco remote connectivity- Service design, transition and operation- Asset Security - Refinement of key processes via ownership or management (Major Incident, Change, Problem)- Development of technical manager through succession planning and development plans- Service representative of cross functional business teams (Online and Operational Sales)- Management of multiple technical teams (Network - Cisco, Server, DBA, Telephony)- Capacity management- Service reviews and stakeholder management- Release management (Agile / Waterfall)- High level supplier relationship management (Multi-million pound budget)- Wide range of technologies which incorporate both cloud (AWS) and hosted (internal and external).Current responsibilities include Network, Compute (Cloud and virtualisation), Storage (Nimble), Active Directory, O/S (Red Hat Linux and MS), Database (MS SQL and MySQL), all operational security.

Building on the previous responsibilities within the business with an additional highly technical team with covering the additional technologies of:- Telephony systems (Contact centre scale)- AWS (DIgital presence) and part of the Online business team- Vmware ESX- SAN (EMC and Nimble)- Network (Cisco LAN and WAN) and communications- Operational security- Audit and risk- Remote AccessThe role involved coaching and development of team members in order for career progression.

Managing a small team of highly technical third line server engineers and services critical to the day to day function of the business. Including but not limited to the following category of systems: Operational sales, CRM and BI, Finance.Responsibilities include - Creating and measuring KPI metrics. - Reduction of availability and project delivery in a ITIL service environment. Service improvement execution- Operational Security - patch management, vulnerability management, anti-virus- Audit, compliance and risk- Asset security

Key stakeholder in the outsourcing and transition to offshore of Tier two activities. Including transition planning and execution.Design and execution of re-organisation to meet the business needs.- Strategic direction in a technical operational environment- Managed service contract negotiation- Design of technical solutions- High level customer engagement- Audit, risk and compliance ISO27001- Operational Security- Identification and access management- Networks, server, vmware, infrastructure, data centresLeading a team of experienced managers and responsible for multiple tiers of technical engineers across multiple sites. Heavy involvement in out sourcing offshore of Tier two activities, including transition planning and execution.Technologies include:- ESX vmware- Oracle DBA / development- Linux- Microsoft server technologies - Microsoft exchange- Microsoft SQL Server- Citrix- Cisco

- Strategic direction in a technical operational environment- Managed service contract negotiation- Design of technical solutions- High level customer engagementLeading a team of experienced managers and responsible for multiple tiers of technical engineers across multiple sites. - ESX vmware- Oracle DBA / development- Linux- Microsoft server technologies - Security (Check Point)- Microsoft exchange- Microsoft SQL Server- Citrix

Managing first and second line engineers based across multiple geographic locations within the managed service industry in a data center environment.

Building a highly motivated and professional team and expanding across multiple geographic locations. Implementation of Enterprise level monitoring over 2000+ server estate.

Third line infrastructure engineer, principle script engineer supporting and developing 300+ linux scripts.Prevalent technologies Microsoft, Linux, SQL DBA, Citrix

Working as a developer (DevOps) in the investment bank industry, delivering high quality solutions and support of ETL systems using perl / unix / sybase technologies.