Simon Flynn Email & Phone Number

Vélez-Málaga, Al, Es

Málaga, Andalusia, Spain

Málaga Area, Spain

My main responsibilities in this role involve: • Discussing insurance protection needs with potential clients with regards to Life Insurance, Critical Illness and Income Protection by telephone, Email and online chat• Analyse clients current protection policies and determine needs to provide the best recommendation of products• Complete applications with clients and complete any necessary anti-money laundering checks• Promotion of insurance products and rewards package that the company offers to ensure sales targets are met and to ensure clients fully understand the products and rewards that they will receive• Compliant in accordance with GDPR and AML requirements• Training other members of staff to ensure they fully understand the systems as well as having the knowledge to succeed in their roles• Creation of some graphics on company website

Málaga Area, Spain

My main responsibilities in this role involved:• Handling and booking hotel reservations directly with hotels and agencies – regularly communicating via telephone and Email to ensure bookings could be accommodated and resolving any customer complaints• Dealing with all aspects of accommodation changes, including processing cancellations, reservations and movement of customers when necessary.• Building strong foundations and close relations with hoteliers, suppliers and agencies and arranging transfers• Investigating the cause of overbookings and loading them onto the systems. Arranging to get bookings reinstated with the original hotel and finding alternatives where necessary.• Using a number of different systems and software to capture and store all relevant information relating to customer bookings• Retained staff after the company went into administration. Involved in consulting with the administrators regarding staff entitlements upon closure of the business

Manchester, United Kingdom

In my role as a Reconciliations officer I was responsible for reconciling accounts through contacting customers and third parties in order to recover or to give back monies owed to the appropriate parties.• Ensuring regulatory compliance is adhered to. As a risk champion for the business I was involved in identifying potential risks and potential solutions and escalating these to the risk manager for the business and ensuring that all process changes were rolled out to the team• Reconciling accounts through contact with both direct customers and also third parties• Awareness of AML and raising and escalating any suspicions where appropriate• Communication skills developed through regularly holding audios, running and organising meetings, involvement in root cause problem solving sessions, running huddles and through contact with our customers• Adapting to change with the introduction of new systems and processes and being flexible between business processes/tasks• Trade union representative - knowledge and experience with UK employment law

Manchester, United Kingdom

The Systems Administrator role involved working as part of a centralised User Access Control Team, granting or revoking access to a number of different business areas and users within the Royal Bank of Scotland and Natwest group. Responsible for administration of over 24,000 users on a variety of security systems including high risk payment and cards systems, granting system access in accordance with internal and external security standards and procedures.• Identifying and escalating potential risks and process issues and helping to identify and create appropriate solutions. Helping to mitigate risk and to reduce waste and provide savings for the business. Email alerts I set up for the business made a saving of 4 FTE a year over a team of approximately 70 people• Ensuring regulatory compliance is adhered to. As a risk champion for the business I was involved in identifying potential risks and potential solutions and escalating these to the risk manager for the business and ensuring that all process changes were rolled out to the team• Data administration of over 24,000 users on a variety of security systems including high risk payment and card systems• Frequently running huddles to encourage individual and team participation, coaching other members of staff and building on communication and rapport building skills• Initiative to create and maintain a number of Excel based spreadsheet tools that each member of the teams used on a regular basis. This provided time and cost savings. Intermediate user level.• Adapting to change with the introduction of new systems and processes and being flexible between business processes/tasks• Risk Champion, Business Continuity representative, Your Feedback/Our View champion and Charity representative for the business area. All these roles require the ability to communicate well at all levels within the business and to have a strong attention to details

Manchester, United Kingdom

My main responsibilities in my roles as a Customer Service Officer and as a Lending Advisor included dealing with Natwest and Royal Bank of Scotland customer queries and concerns regarding their bank accounts, spotting sales opportunities, frequently running huddles to encourage individual and team participation, coaching other members of staff and building on communication and rapport building skills. • Responding to and dealing with customer queries and concerns regarding their bank accounts, and spotting sales opportunities and taking these opportunities to convert them into further business for the company. Awareness of AML and raising and escalating any suspicions where appropriate• Communication skills developed through regularly holding audios, running and organising meetings, involvement in root cause problem solving sessions, running huddles and through contact with our customers• Frequently running huddles to encourage individual and team participation, coaching other members of staff and building on communication and rapport building skills• Initiative to create and maintain a number of Excel based spreadsheet tools that each member of the teams used on a regular basis. This provided time and cost savings. Intermediate user level.• Adapting to change with the introduction of new systems and processes and being flexible between business processes/tasks

Manchester, United Kingdom

My main responsibilities in my roles as a Customer Service Officer and as a Lending Advisor included dealing with Natwest and Royal Bank of Scotland customer queries and concerns regarding their bank accounts, spotting sales opportunities, frequently running huddles to encourage individual and team participation, coaching other members of staff and building on communication and rapport building skills. • Responding to and dealing with customer queries and concerns regarding their bank accounts, and spotting sales opportunities and taking these opportunities to convert them into further business for the company. Awareness of AML and raising and escalating any suspicions where appropriate• Communication skills developed through regularly holding audios, running and organising meetings, involvement in root cause problem solving sessions, running huddles and through contact with our customers• Frequently running huddles to encourage individual and team participation, coaching other members of staff and building on communication and rapport building skills• Initiative to create and maintain a number of Excel based spreadsheet tools that each member of the teams used on a regular basis. This provided time and cost savings. Intermediate user level.• Adapting to change with the introduction of new systems and processes and being flexible between business processes/tasks

Tynemouth, England

I help organise and run a charity music event once a year with duties including managing the doors, photography of the bands, selling events tickets, merchandise and raffle tickets, managing the social media accounts and co-ordinating the event on the night.The events are to commemorate the music of the UK 1960's Rhythm & Blues band Free as well as the other projects the original members were involved in e.g. Bad Company. The event brought original Free bass guitar player Andy Fraser to play the Convention in 2014 and I was personally instrumental in bringing Free and Bad Company drummer Simon Kirke to play the event in 2015.