Simon Archer Email & Phone Number

Auckland, New Zealand

Advice, assistance, and consulting in service delivery leadership and operations management (particularly contact centres), organisational development, strategic human resource management. Although New Zealand based, I have had experience in Ireland, UK, Australia, Singapore, and Philippines.

Auckland

Beyond Vision LossThe Blind Foundation is New Zealand’s main provider of practical and emotional support for the 11,700 Kiwis who are blind or have low vision, enabling them to face their future with confidence. My role is leading and reinventing the services that assist people who are blind or have low vision to:* successfully compete in open labour.

Auckland

Helping finalise strategic plan and build strategic programme of work for its implementation. Supported strategy development for and then became interim manager of a key susidiary to ready it for substantial capability build and change.

Auckland

Helping to operationalise this new social enterprise. The Hub has been created to help nurture and grow New Zealand’s health technology industry, and to support the widespread adoption of leading innovations developed within the public health sector. It will bring together health and industry innovators, streamlining progression from concept to prototype.

Auckland

Managed the contact centre set up for a short term debt collections trial programme conducted on behalf of a major government department.

I have recently become an Associate of LSI, a team of experienced professionals working in the field of organisational performance improvement. We work with Client Organisations to make sure that their operating areas have the capacity, the capability and the focus to deliver the organisation's committed Strategies. We often find that at the Board level.

My role at TOWER was a contract role via an association with LSI Consulting. I acted as head of the customer service operations of TOWER general insurance (including Claims processing) during a period of transition and restructuring.

This short term contract involved steering the Auckland contact centre for NZ Post through a transition which consolidated Courier Post operations to this single site in preparation for either outsourcing, or insourcing by Courier Post independently of NZ Post. The aim was to stabilise and guide the operation through this period of uncertainty.

In this role I co-ordinated the planning processes for Auckland based workstreams within the change project preparing for the integration of the Mt Eden and Auckland Central Remand Prisons. A major construction project was underway to replace Mt Eden accommodation and to integrate the facilities; each prison operated separately and the change project was.

I was an Associate of this boutique OD consultancy which is committed to delivering services that will enhance your organisation’s bottom line through enabling your people to contribute to their full potential. The approach is to assist clients, whether an individual or an organisation, to identify their needs and then work with them to develop an.

Achievement of KPI targets against contracted service level agreements for the New Zealand business unit within this contact centre outsourcing company, and achievement of gross profit targets.

South Auckland Health was a Crown Health Enterprise established as a limited liability company. In this role, I had executive level responsibility for the HR strategy (OD, recruitment, training, personnel administration, employee relations, compensation and benefits, health and safety, etc) and for patient and staff risk management processes.

HR strategy development and operational execution of strategy across full HR portfolio.

Advice and support to clients across all aspects of HRM.

Front line HR operations at advisor / consultant level.

Bachelor Of Business Studies, Hr / Er

Studies in people and systems leadership and development (HR and OD) and employment relationships.

Education record

Student Council leader / chair