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@touchofmodern.com
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6 phones found area 510, 415, and 888
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LinkedIn matched
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Simon Bascombe is listed as VP of Customer Experience at Empower at Empower, based in Bastrop, Texas, United States. AeroLeads shows a work email signal at touchofmodern.com, phone signal with area code 510, 415, 888, and a matched LinkedIn profile for Simon Bascombe.
Simon Bascombe previously worked as Vice President of Customer Experience at Empower and Senior Director Of Operations at Touch Of Modern. Simon Bascombe holds Bachelor Of Science - Bs, Computer And Information Sciences, General from University Of Adelaide.
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AeroLeads found 1 current-domain work email signal for Simon Bascombe. Compare company email patterns before reaching out.
I am an experienced customer support/success/operations leader who excels in the fast paced startup environments. Over the last two decades I have rebuilt, or built from scratch highly efficient customer obsessed teams.Data driven, I have a wide range of experience in designing teams and processes to meet specific business goals. Including developing on-site teams, remote teams, to full outsourced BPO solutions.
Listed skills include Management, E Commerce, Product Management, Start Ups, and 18 others.
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A career timeline built from the work history available for this profile.
Mclean, Virginia, Us
Empower is a software company that is disrupting the rideshare industry, not by providing transportation, but by providing software that puts transportation decisions back into the hands of drivers and riders.
San Francisco, California, Us
Develop operations strategy to support business plans, including vendor management/performance frameworks, customer success tiers, processes, KPIs, tools, automation, staffingLeveraged BI teams to develop advanced inventory forecasting models based on network performanceDefine and implement continuous process improvement initiativesMinimize product delivery timelines while balancing/reducing cost to serveManage and develop transportation, item file, order management, inventory management, and customer success teams
San Francisco, California, Us
Developed strong customer first strategies across the organization, introducing voice of the customer programsEvolved customer success team into structured tiered solutions leveraging AI and outsourcing partners to reduce cost to serve while enhancing the customer experiencePromoted a culture of data first thinking. Defining and managing against KPI’s that have material impact to the business and customer satisfactionIntroduced several new revenue projects that improved the customer experience while driving the bottom lineImplemented programs designed to reduce customer service adjustments cutting the monthly budget line in halfLed selection process and negotiations with core SaaS and BPO partners
San Francisco, Ca, Us
Overhauled customer support structure and improved the supporting processes and platform toolsImplemented multi level KPI reporting solution for key operational business metricsDeveloped dedicated escalations team, focusing on trust, safety, and fraud managementReplaced core CRM systems to better support core communication channels of SMS and improveteam performance analytics.
San Francisco, California, Us
Responsible for delivering amazing customer support and servicesDrive and scale the user operations team inline with the growth of the businessDevelop meaningful and sustained feedback loops with users
New York, Ny, Us
Lead in the development of Trainer based servicesMigrated customer base from fitmob to ClassPass services
Responsible for Customer Experience and Partner OperationsEvolved customer support into a concierge, hands on serviceDefined key operating metrics for Operations teams and set targets
San Francisco, California, Us
Built operations, analytics, and knowledge management teamsAutomated access to data based customer insightsMigrated support team onto Salesforce Service CloudDeveloped forecast to actual predictive models to improve team utilizationCreated multi tier support structure
San Francisco, California, Us
Recruited and trained the onsite specialist and asset management teamsInvented high capacity access control solutionCreated custom hardware card reader product solution (www.britestore.com)Co-invented on-site capacity and resource management systems for eventsCreated onsite toolkit rental programs
Austin, Tx, Us
Built festival on-site operations teams Program managed outsource software projectsModernized access control and box office infrastructureImplemented quality assurance practices and procedures
Rebuilt the technical operational teamsUpdated telecommunications system for inbound call centerBuilt offsite backup and disaster recovery environmentsMigrated remote locations to a private ADSL network
Grand Rapids, Mi, Us
Revamped failing IS capabilities supporting over 200 locationsImplemented new payments software solutionImproved customer satisfaction and retentionBuild integration with Sea World ticketing/access control solution
Au
Managed the global client support teamsCreated European support team and officeExpanded global client base Onsite implementation planning and execution in over 8 countries
Adelaide, South Australia, Au
Managed a team of 12 customer services representativesAdministered online experience, ACD routing, and contact center reportingImplemented standardized KPI reportingWrote software scheduling toolset
Quick answers generated from the profile data available on this page.
Simon Bascombe works for Empower.
Simon Bascombe is listed as VP of Customer Experience at Empower at Empower.
AeroLeads has found 1 work email signal at @touchofmodern.com for Simon Bascombe at Empower.
AeroLeads has found 6 phone signal(s) with area code 510, 415, 888 for Simon Bascombe at Empower.
Simon Bascombe is based in Bastrop, Texas, United States while working with Empower.
Simon Bascombe has worked for Empower, Touch Of Modern, Rinse, Quizlet, Inc., and Classpass.
You can use AeroLeads to view verified contact signals for Simon Bascombe at Empower, including work email, phone, and LinkedIn data when available.
Simon Bascombe holds Bachelor Of Science - Bs, Computer And Information Sciences, General from University Of Adelaide.
Simon Bascombe is listed with skills including Management, E Commerce, Product Management, Start Ups, Team Leadership, Salesforce.Com, Program Management, and Project Management.
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