Simon Bastholm Email & Phone Number

Copenhagen, Dk

Copenhagen, Capital Region, Denmark

Copenhagen, Capital Region, Denmark

Assignments:- Developing a strong team of service providers and managing requirements and service contracts - Implementation and execution of new service concepts- Securing quality audits and performance of service partners- Monitoring that service performance matches KPI targets and customer satisfaction (CSI)

Copenhagen Area, Denmark

Radisson Blu, Radisson Collection (Royal) & Park Inn in Denmark +1400 Hotels worldwideAssignments:- Outreach sales and account management for corporate clients- Drafting M&E and room contracts for larger accounts- RFP handling and negotiation of rates- Assisting clients domestically as well as internationally Achievements:- In depth knowledge of the interaction between sales, revenue, M&E and reservations- Significant experience in CRM and in building up a client portfolio of corporate meeting & travel planners- Substantial revenue generation from both existing and new clients

Hong Kong

Assignments:- Reputation Management & Guest Relations- Front Office Operations- Sales, Reservations, Procurement & Revenue Management- Sentiment data analytics, administration & filingAchievements:- Knowledge of the procedures in a large internationally oriented business- Developed and implemented a new data sentiment analysis system for reputation mangement- Experience with sales & reservations in Opera Property Management System- Understanding of procurement & quotation procedures

Beijing, Kina

Assignments:- Updating the Danish Foreign Ministry on Chinese social, economic and political developments - Assisting the planning of political meetings, ministerial visits, delegations etc.- Supporting Danish companies doing business in China- Participation in relevant meetings with Chinese officials and other political entities in Beijing e.g. national embassies, EU and UNDP- Script writing, data collection, analytics and filing of documentsAchievements:- Knowledge about a broad range of Chinese political & commercial subjects and law- Experience in planning, political reporting and diplomacy

Århus Området, Danmark, Aarhus

Part-time while studying.Assignments:- Selling tickets, yearly memberships etc. to museum visitors as well as sales of applied arts and designer objects in the museum gift shop- Guiding guests about the various exhibitionsAchievements:- Retail experience and enhanced understanding of sales and service, as well as customer management and guest relations

Aarhus

Project work for Grundfos A/S contacting potential new customers in China.Assignments:- Contacting Chinese companies on behalf of Grundfos A/S to uncover potential new customers- Permission marketing, lead qualification & market research- Customer acquisition & coordinationAchievements:- Improved business communication in English and Chinese (Mandarin)- Sales proficiency

Valloire, France

I was employed as Hotel staff for Danski A/S during the skiing season of the French Alpes.Assignments:- Accommodation and servicing of hotel guests- Front office operations and F&BAchievements:- Knowledge about the service industry and practice in accommodating guests- Enhanced Adaptability due to the many different tasks in a Hotel

Postgraduate Diploma In International Hospitality Management, Hospitality & Tourism

School of Hotel & Tourism Management at the Hong Kong Polytechnic University

Master Of Asian Studies (Chinese), Master'S Degree

Focus on the Greater China region, but also included several other East Asian Nations

Chinese Language Proficiency, Mandarin, Hsk Level 4

Official description of HSK level 4: test takers can converse in Chinese on a wide range of topics and are able to communicate fluently.

Summer School At Shenzhen University, Chinese Language

Bachelor Of Chinese Studies And Social Sciences, Bachelor'S Degree

Chinese Language

Activities and Societies: After being granted a full scholarship, the semester was an integrated part of my bachelor's degree.

Samfundsfag A, Matematik A & Psykologi C

Specialization: Social Sciences, Mathematics and Psychology

Education record